★★★★★ 1,600 5-star reviews | 70,000+ happy Canadian customers
A phone that dies at 3pm isn’t doing its job.
You're tethered to outlets. You ration brightness. You carry a backup brick everywhere "just in case." That's not a phone — that's a part-time job.
Most refurbished sellers won't even tell you the battery health you're buying. Some accept anything above 80%. Some don't test the battery at all.
We thought that was a pretty low bar. So we raised it.
Every Orchard phone is verified to hold at least 83% of its original battery capacity — above the industry standard — before it ever reaches your door.
The floor, not the ceiling. Anything that doesn't clear 83% gets a new cell or doesn't get sold.
Two independent rounds of 30-point checks by human experts. Battery, screen, speakers, ports, cameras...
Take three months to fall in love. If the battery — or anything else — disappoints, send it back. Free shipping both ways.
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HOW IT WORKS
Refurbishing isn't automation — it's craft. Every device goes through two full rounds of testing by trained technicians, gets deeply cleaned, and is safely packaged before it heads to you.
1. Battery diagnostic: We measure the actual cell capacity. Below 83%? It doesn't move forward.
2. Two rounds, 60 checkpoints: Screen, cameras, mics, speakers, buttons, ports, sensors, radios — independently verified twice.
3. Deep clean & safely packed: Sanitized, factory reset, and packaged to arrive ready to set up.
Save up to 70% off sticker price on premium pre-owned smartphones. Own great hardware without breaking the bank.
Two rounds of human-led 30-point inspections, plus a 90-day no-questions-asked return window.
Every refurbished phone keeps materials in use and CO₂ out of the air. Upgrade responsibly.
★★★★★
"I recently ordered a refurbished iPhone from Orchard (iPhone 15 Plus, 256 GB, Very Good condition) and I am very pleased with the product. [...] Also, the battery health on this phone was at 97%, which is excellent for previously owned phone."
Joining 70,000 happy Canadian customers · 1,600+ 5-star reviews
As a business that sells used smartphones, we have worked hard to figure out which batteries should be replaced, and which batteries should be left in the phone. There are two things that we are trying to balance here:
1. Ensuring that our customers get a full day of casual usage out of their phone between charges – that’s typically between 5 and 8 hours of active use depending on the model (note: heavy users will need to charge more frequency, even if they buy a brand-new phone!).
2. Ensuring that our phones remain cost-effective: replacement batteries aren’t cheap, and the more that we replace, the more expensive our phones will have to be.
Taking both of those factors into consideration, we’ve set our cutoff for replacement at 83% of the original charge capacity. Should the battery in your Orchard phone not last a full day of casual usage, please let us know and one of our customer advocates will be happy to assist you with a battery health assessment. We guarantee the health of these phones’ batteries, and we back that up with our 90-day no-questions-asked return policy.
If you feel like your battery is draining too fast after the phone has been fully set up, it may be that the phone is still getting used to your usage and draining patterns. It can take about a week to adjust.
Still having trouble? Contact us! We’ll run a remote battery health assessment and advise you of the next steps.
Yes, we offer battery replacements on older models (iPhone 8, iPhone 8 Plus, iPhone X).
While we’re proud to guarantee that a full charge in any of our phones will last you through a day of standard usage, we understand that a battery health closer to our 83% cutoff may be more worrying on older models, whose battery performance isn’t as impressive as newer phones.
