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What is Orchard?
Is Orchard a new company?
Which devices does Orchard offer?
Where are you located?
Buying with Orchard
Do you collect sales tax?
What are my shipping options?
How does your warranty work?
What is Orchard Care Premium?
How do returns work?
Is Orchard still open for business?
Have your delivery timeframes been affected by Covid?
Has your customer service been affected?
Financing with Paybright
What is PayBright?
What can I buy with PayBright?
Who can use PayBright?
How does PayBright work?
Does PayBright affect my credit score?
Getting your phone set up
Transferring your data from a previous phone
Connecting to a wireless network
Saving money on your phone plan
What to do with your old phone
I ordered a screen protector but I don’t see it in my package
How do you stock your inventory?
Does Orchard use OEM parts for repairs?
Are the photos online of the actual phone for sale?
Which phones will work with my Public Mobile SIM card?
How do you price a phone?
Preparing for Sale
How do I back up the data on my iPhone?
How do I remove my iCloud account from my iPhone?
How do I remove my personal information? (iPhone)
How do I pack a phone for safe shipping?
How do I use this shipping label?
Selling with Concierge
What is Concierge?
How quickly will I get paid?
How much can I expect to get paid when using Concierge?
Can I increase my selling price?
How long do I have to send my phone in?
The Orchard App
What is the Orchard app?
What do I need to run the Orchard app?
What if I want to sell more than one phone at once?
Can I use Orchard without running the app?
How do you determine what my phone is worth?
How to Hard Reboot Your iPhone
WiFi connectivity issues
Home button issues
Charging cable issues (Lollipop)
Charging cable issues (Marshmallow)
Charging cable issues (Nougat)