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Is Orchard a new company?
What is Orchard?
Which device does Orchard offer?
Where are you located?
Buying with Orchard
Are the photos online of the actual phone for sale?
Can I shop from outside of Canada?
Does Orchard use OEM parts for repairs?
Why did Canada Post ask me to pay for shipping? I thought shipping was free!
Can I come buy a phone in person?
Is Orchard still open for business?
Have your delivery timeframes been affected by Covid?
Has your customer service been affected?
Financing with Paybright
What is PayBright?
What can I buy with PayBright?
Who can use PayBright?
How does PayBright work?
Does PayBright affect my credit score?
Getting your phone set up
Transferring your data from a previous phone
Connecting to a wireless network
Saving money on your phone plan
What to do with your old phone
I ordered a screen protector but I don’t see it in my package
Can I Buy a Phone Locked To Freedom Mobile?
Do I need a SIM card to activate my phone?
Which phones will work with my Public Mobile SIM card?
How do you stock your inventory?
How do you price a phone?
Preparing for Sale
How do I back up the data on my iPhone?
How do I remove my iCloud account from my iPhone?
How do I remove my personal information? (iPhone)
How do I pack a phone for safe shipping?
How do I use this shipping label?
Recycling with Free Geek
Does Free Geek offer a pick-up?
How else can I get involved?
What happens to their donations?
What is e-waste?
What kinds of e-waste do they accept?
Selling with Concierge
Can I sell my phone if it is locked to a regional carrier?
What is Concierge?
How quickly will I get paid?
How much can I expect to get paid when using Concierge?
Can I increase my selling price?
The Orchard App
What if I want to sell more than one phone at once?
What is the Orchard App?
What do I need to run the Orchard app?
Can I use Orchard without running the app?
How do you determine what my phone is worth?
How to Hard Reboot Your iPhone
WiFi connectivity issues
Home button issues
Charging cable issues (Lollipop)
Charging cable issues (Marshmallow)
Charging cable issues (Nougat)
What is an unlocked phone?
How does unlocking work?
Why would I unlock my phone?
Can I use an unlocked phone internationally?
How does travel work with an unlocked phone?