Search our knowledge base
Rechercher dans notre base
Have a question? Ask or enter a search term.
Does Orchard have sales?
What is Orchard?
Is Orchard a new company?
Which devices does Orchard offer?
Warranty and Returns
Brand New In Box phones
Orchard Care Premium Extended Warranty
Orchard’s 90-day warranty
Returning your device
Warranty on accessories
Do you ship outside of Canada?
Do you ship to the US?
What if my phone gets lost or damaged in transit?
Can I pick up my order in person?
Can I request another carrier?
Will my Pixel phone be Bootloader-unlocked?
How do you stock your inventory?
Does Orchard use OEM parts for repairs?
Are the photos online of the actual phone for sale?
Is my Orchard phone water-resistant?
Buying with Orchard
Do you collect sales tax?
What are my shipping options?
How does your warranty work?
What is Orchard Care Premium?
How do returns work?
Getting your phone set up
I’m getting a warning about the parts in my Orchard iPhone
Transferring your data from a previous phone
Connecting to a wireless network
Saving money on your phone plan
What to do with your old phone
The Orchard App
What is the Orchard app?
What do I need to run the Orchard app?
What if I want to sell more than one phone at once?
Can I use Orchard without running the app?
How do you determine what my phone is worth?
Selling with Concierge
What is Concierge?
How quickly will I get paid?
How much can I expect to get paid when using Concierge?
Can I increase my selling price?
How long do I have to send my phone in?
Preparing for Sale
How do I back up the data on my Google Pixel phone?
How do I fold an Orchard shipping box?
How do I remove my Google account from my phone? (Google Pixel)
How do I remove my personal information from the phone? (Google Pixel)
How do I back up the data on my iPhone?
Financing with Orchard
I paid for my Orchard order with PayBright/Affirm
What is Flexiti?
What can I buy with Flexiti?
Who can use Flexiti?
How does Flexiti work?
I don’t see my carrier in your chart!
Which phones will work with my Public Mobile SIM card?
Are there still contracts associated with Orchard phones?
Can I use an unlocked phone internationally?
Why are some phones listed with a carrier?
Does Orchard sell Apple Pencils?
Does Orchard sell Apple Watches?
Does Orchard Sell Gift Cards?
How to hard reboot your iPhone
WiFi connectivity issues
Home button issues
Charging cable issues (Lollipop)
Charging cable issues (Marshmallow)
Charging cable issues (Nougat)
Is Orchard still open for business?
Have your delivery timeframes been affected by Covid?
Has your customer service been affected?