HOW IT WORKS
Smart people ask questions
Search our knowledge base for answers to some of them
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Is Orchard a new company?
What is Orchard?
Which device does Orchard offer?
Where are you located?
Buying with Orchard
Can I shop from outside of Canada?
Can I come buy a phone in person?
What are my shipping options?
Do you collect sales tax?
What are my payment options?
Do I need a SIM card to activate my phone?
Which phones will work with my Public Mobile SIM card?
How do you stock your inventory?
How do you price a phone?
What does the device condition mean?
Preparing for Sale
How do I remove my personal information? (Samsung – Lollipop)
How do I remove my personal information? (Samsung – Marshmallow)
How do I remove my personal information? (Samsung – Nougat)
How Do I Remove Samsung Reactivation Lock From My Phone?
How Do I Remove My Google Account From My Phone? (Samsung – Lollipop and Marshmallow)
Recycling with Free Geek
Who is Free Geek?
What is e-waste?
Why do we recommend Free Geek?
What happens to their donations?
Where is Free Geek Toronto located?
Selling with Concierge
What is Concierge?
How quickly will I get paid?
What does using Concierge cost?
How long do I have to send my phone in?
Can I increase my selling price?
The Orchard App
What if I want to sell more than one phone at once?
What is the Orchard App?
What do I need to run the Orchard app?
Can I use Orchard without running the app?
How do you determine what my phone is worth?
How to Hard Reboot Your iPhone
WiFi connectivity issues
Home button issues
SIM card activation issues (Lollipop)
SIM card activation issues (Marshmallow)
SIM card activation issues (Nougat)
What is an unlocked phone?
How does unlocking work?
Why would I unlock my phone?
Can I buy a locked Orchard phone and have it unlocked?
Can I use an unlocked phone internationally?