HOW IT WORKS
Search our knowledge base
Rechercher dans notre base
Have a question? Ask or enter a search term.
Is Orchard a new company?
What is Orchard?
Which device does Orchard offer?
Where are you located?
Buying with Orchard
Can I shop from outside of Canada?
Why did Canada Post ask me to pay for shipping? I thought shipping was free!
Are the photos online of the actual phone for sale?
Does Orchard use OEM parts for repairs?
Can I come buy a phone in person?
Do I need a SIM card to activate my phone?
Which phones will work with my Public Mobile SIM card?
Can I Buy a Phone Locked To Freedom Mobile?
How do you stock your inventory?
How do you price a phone?
Preparing for Sale
How do I remove my personal information? (Samsung – Lollipop)
How do I remove my personal information? (Samsung – Marshmallow)
How do I remove my personal information? (Samsung – Nougat)
How Do I Remove Samsung Reactivation Lock From My Phone?
How Do I Remove My Google Account From My Phone? (Samsung – Lollipop and Marshmallow)
Recycling with Free Geek
Who is Free Geek?
What is e-waste?
Why do we recommend Free Geek?
What happens to their donations?
Where is Free Geek Toronto located?
Selling with Concierge
Can I sell my phone if it is locked to a regional carrier?
What is Concierge?
How quickly will I get paid?
How much can I expect to get paid when using Concierge?
How long do I have to send my phone in?
The Orchard App
What if I want to sell more than one phone at once?
What is the Orchard App?
What do I need to run the Orchard app?
Can I use Orchard without running the app?
How do you determine what my phone is worth?
How to Hard Reboot Your iPhone
WiFi connectivity issues
Home button issues
SIM card activation issues (Lollipop)
SIM card activation issues (Marshmallow)
SIM card activation issues (Nougat)
What is an unlocked phone?
How does unlocking work?
Why would I unlock my phone?
Can I use an unlocked phone internationally?
How does travel work with an unlocked phone?
HOW IT WORKS