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About Orchard(6)

  • What is Orchard?
  • Why Orchard?
  • Is Orchard a new company?
  • Which devices does Orchard offer?
  • Where are you located?

Our Phones(11)

  • How do you stock your inventory?
  • Does Orchard use OEM parts for repairs?
  • Are the photos online of the actual phone for sale?
  • Is my Orchard phone water-resistant?
  • How do you price a phone?

Buying with Orchard(12)

  • Do you collect sales tax?
  • What are my shipping options?
  • How does your warranty work?
  • What is Orchard Care Premium?
  • How do returns work?

Getting your phone set up(9)

  • I’m getting a warning about the parts in my Orchard iPhone
  • Transferring your data from a previous phone
  • Connecting to a wireless network
  • Saving money on your phone plan
  • What to do with your old phone

The Orchard App(8)

  • What is the Orchard app?
  • What do I need to run the Orchard app?
  • What if I want to sell more than one phone at once?
  • Can I use Orchard without running the app?
  • How do you determine what my phone is worth?

Selling with Concierge(11)

  • What is Concierge?
  • How quickly will I get paid?
  • How much can I expect to get paid when using Concierge?
  • Can I increase my selling price?
  • How long do I have to send my phone in?

Preparing for Sale(17)

  • How do I fold an Orchard shipping box?
  • How do I back up the data on my Google Pixel phone?
  • How do I remove my Google account from my phone? (Google Pixel)
  • How do I remove my personal information from the phone? (Google Pixel)
  • How do I back up the data on my iPhone?

Financing with Paybright(11)

  • What is PayBright?
  • What can I buy with PayBright?
  • Who can use PayBright?
  • How does PayBright work?
  • Does PayBright affect my credit score?

Carrier compatibility(6)

  • I don’t see my carrier in your chart!
  • Which phones will work with my Public Mobile SIM card?
  • Are there still contracts associated with Orchard phones?
  • Can I use an unlocked phone internationally?
  • Why are some phones listed with a carrier?

Our Accessories(3)

  • Does Orchard sell Apple Pencils?
  • Does Orchard sell Apple Watches?
  • Does Orchard Sell Gift Cards?

Troubleshooting iPhone(9)

  • How to hard reboot your iPhone
  • Battery issues
  • WiFi connectivity issues
  • Earpiece issues
  • Home button issues

Troubleshooting Samsung(15)

  • Battery issues
  • Camera issues
  • Charging cable issues (Lollipop)
  • Charging cable issues (Marshmallow)
  • Charging cable issues (Nougat)

Covid-19 Updates(3)

  • Is Orchard still open for business?
  • Have your delivery timeframes been affected by Covid?
  • Has your customer service been affected?

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