Contact Us

 

Orchard has a team of experts dedicated to answering all your questions.

We’re typically available 7 days a week, but due to some recent staffing challenges, are currently available:
  • Monday to Friday 10 AM - 6 PM EST
  • Saturday 10 AM - 1 PM and 2 PM - 6 PM EST
  • Closed Sundays

You can also give us a call at 1-800-736-2703, or use the live chat feature on our website to get in touch.

More of a WhatsApp person? Scan this QR code or click here to send us a message on WhatsApp! We’ll be in touch ASAP on weekdays.

And if you need a fast answer, try our FAQ first! Many common questions have already been answered there.

Didn’t find your answer? Get in touch!

Come visit us!

We’re located at

213 STERLING RD
TORONTO, ON
M6R 2B2

Scroll down for detailed instructions on how to find us!

Currently, Orchard is open by appointment only:

  • 10 AM to 6 PM, Monday to Friday
  • 10 AM to 1 PM, 2 PM to 6 PM on
  • Saturdays
  • We are closed on Sundays

Choose “In-store Pickup” at checkout, or make an appointment below if you need in-person assistance.

Book a Purchase Appointment

If you’re looking to repair or sell a phone, please use the link below. For order returns, please get in touch with us at support@getorchard.com before scheduling an appointment.

Book an appointment
Main Building Entrance (North)

How to Find Our New Unit

We’ve moved locations within the same building.

Entering from the Main Building Entrance (North Side)

  • Enter through the main entrance on the north side of the building.
  • Walk straight ahead.
  • You’ll see Fitzroy Dress Rentals directly in front of you and a metal staircase on your left.
  • Turn right to your right.
  • Our retail space will be just ahead.

How to Find Our New Unit

We’ve moved locations within the same building.

Entering Through Ethica Coffee Roasters (South Side)

  • Enter through Ethica Roasters on the south side of the building.
  • Walk through the coffee shop into the hallway.
  • Turn left and continue straight.
  • Our retail unit is located on the back wall, beside Fitzroy Dress Rentals.

Directions

Our office is conveniently located on Sterling Rd, just southwest of the Bloor and Lansdowne intersection. It is a quick walk from Lansdowne subway station. Keep going West along Bloor until you see Sterling Road on your left on the South side.

If you’re driving north on Sterling Rd, continue straight until you reach the Perth Avenue intersection. If you’re coming from Bloor Street West, turn south onto Perth Avenue and follow it until it ends at Sterling Rd. Then, turn left onto Sterling Rd. From Sterling Rd, turn right into the main parking lot for 213 Sterling Rd— this is the lot directly in front of the building. Our parking spots are located near the main entrance:

  • The first parking spot, immediately off of Sterling Rd, is alongside the wall on the side of the building with the main doors
  • The second spot is directly to the right of the main double doors.

Enter through the main double doors at 213 Sterling Rd. Once inside, walk straight ahead, and you will see the door with our logo to the right.

Get Directions