Contact Us

Orchard has a team of experts dedicated to answering all your questions. We’re available 7 days a week from 10 AM – 6 PM EST on weekdays and 10 AM - 1 PM and 2 PM - 6 PM EST on weekends. 

You can also give us a call at 1-800-736-2703, or use the live chat feature on our website to get in touch.

More of a WhatsApp person? Scan this QR code or click here to send us a message on WhatsApp! We’ll be in touch ASAP on weekdays.

And if you need a fast answer, try our FAQ first! Many common questions have already been answered there.

Didn't find your answer? Get in touch!

Come visit us!

We're located at

M6R 2B2

Currently, Orchard is open by appointment only:
- 10 AM to 6 PM, Monday to Friday
- 10 AM to 1 PM, 2 PM to 6 PM on Saturdays and Sundays

Choose "In-store Pickup" at chekout, or make an appointment below if you need in-person assistance.

Book a Purchase Appointment

If you're looking to repair or sell a phone, please use the link below. For order returns, please get in touch with us at before scheduling an appointment.


Our office is conveniently located on Sterling Rd, just southwest of the Bloor and Lansdowne intersection. It is a quick walk from Lansdowne subway station. Keep going West along Bloor until you see Sterling Road on your left on the South side.

If you are driving north on Sterling Rd, follow the road until the Perth Avenue intersection. If you are driving from Bloor Street West, turn south at Perth Avenue, follow it until it ends, and make a left onto Sterling Rd. From Sterling Rd, make a right turn at the House of Assembly sign into the parking lot. Continue straight toward the back of the lot.

On your right, you'll see Orchard's door with our logo on it. Our parking is just around the building corner from the door.

Get Directions