Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others.
This is why we rate each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here’s what each of those ratings means:
This is the best condition you can reasonably expect for a used phone. Please note that the condition for a Like-New iPhone 5 vs. a Like-New iPhone 8 might vary slightly due to the increased wear and tear on older models. That being said, all Orchard Like-New devices will be free of any clearly visible dents or chips on the front of the phone. Any imperfections, if present, will usually be found on the back or side of the device.
This condition will mark a phone that has been gently used, but well taken care of. As with all of our phones, a Very Good phone will not have any major imperfections. You might notice some light scuffing on the side of the device, or some light scratches on the body. If there are any imperfections on the front screen, none of these will be visible when your screen is illuminated. Overall, these physical imperfections will not affect the daily use of your phone.
A phone in “Good” condition has been well used, showing some scuffing and/or chips on the body of the phone. There will probably be a few scratches, especially on the bezel or sides of the phone. There may be some screen scratches, too. However, all imperfections are merely cosmetic and will not affect the functionality of your device.