All our phones ship in an official Orchard mailing container, packed securely to ensure a safe arrival.

Accessories, like chargers and EarPods, are sold separately. You can add these onto your order at checkout. We believe in providing you the option to purchase accessories if you need them, and not everyone does. Although many used phones have accessories included, they tend to be cheap knock-offs of original products. Particularly in the case of chargers, using third-party accessories can actually hurt your phone’s battery life. 

Remember that you’ll have to get a SIM card for activation, which you can find in your previous phone, purchase through your carrier or from our list of accessories. If you don’t remember the SIM card size needed in your phone, just visit this handy page.

To add accessories to your order, add your phone to your cart and click “View Cart” to see our full inventory of accessories available for your phone.

If you’re returning the phone for a refund, remember we won’t be able to offer a refund for EarPods or any unsealed accessories.