Troubleshooting serious microphone issues should start by making sure software is up to date and fully restoring your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here for Nougat, here for Marshmallow and here for Lollipop.
If this issue persists, run this series of tests to isolate the problem.
- Plug in headphones with microphone (if available) and see whether or not you can be heard when talking into the microphone attached to your headphones.
- Put the phone on speaker and see whether you can be heard.
- Open a voice recorder app and take a test recording.
If the recording works, but calling does not, this is likely an issue with your provider. If you contact your service provider, they should be able to provide you with a solution.
If neither work, this is likely a hardware issue. Try taking a sewing needle and pushing the pointed end through the tiny mic hole (but not all the way through). Don’t worry, the hole is so small you most likely will not be able to get much of the needle head in. After that, take a vacuum cleaner to the hole and headphone jack. This should clear the passage of any obstructions.
If the speakerphone does not work, your phone will likely need repair. Contact us for more information!