“Unable to verify this iPhone has a genuine Apple battery” — that sounds scary! In fact, it should be the sign that your phone was inspected to the highest standards. We test each phone rigorously with two rounds of in-hand quality testing. If a part doesn’t meet our standards, we will always replace it with a brand-new one.

Orchard uses high quality third-party parts for repairs. With years of experience refurbishing iPhones, we have realized that any non-Apple part, no matter how healthy, will show the service message that you are seeing now. Newer iPhone models can detect non-original batteries, screens, and cameras, and will always display this message at setup. It should go away within a few days!

If you notice any functionality issue with your iPhone, or you have any concerns about the parts in your phone, please feel free to get in touch with us at support@getorchard.com. Our team of Customer Advocates will be happy to help.