Before you complete the registration to sell your phone with Concierge, the selling price you see in the app is not guaranteed. This is because the market value for used phones is always changing and our prices change in relation.

Once you register to sell your phone with Concierge, we will honour your quote if we receive your phone within a month of the date you registered to sell your phone. To view your registration date, see the date on your confirmation email with the subject line “Selling your phone with Orchard”.

Beyond that one-month period, we’re happy to accept your phone but our offer will decline as time passes.