All Orchard phones are protected by a 90-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you.
All products must be returned in the same condition as received using the original packaging. We will provide a pre-paid shipping label to cover the cost of postage within Canada. Once received, your replacement item will be shipped within the next business day.
Accessories returned with a phone must be unopened to receive a refund. If your accessories are defective, please contact our customer support team for refund information. Most defective accessories can be refunded within 30 days, and screen protectors within 10 days.
Orchard also offers an extended warranty, called Orchard Care Premium. Orchard Care Premium extends your warranty period until 1 year from purchase date. Purchase Orchard Care Premium through the accessories pop-up at checkout.
Orchard Care Premium provides one (1) repair or replacement coverage, including parts, labour and shipping, for all functionality issues and accidental damages. If our tech team is unable to repair the phone, Orchard Care Premium will guarantee a replacement.
Orchard Care Premium does not cover lost or stolen devices. Each Protection Claim is subject to a deductible plus applicable tax. Learn more here.
You can read the full terms here.