You can return your order of a refurbished phone within 90 days of purchase. No need to have a reason past “just because”! That said, if you notice an issue with your phone, please see our troubleshooting documents and contact us for assistance. We’re basically wizards at solving phone problems and we’re always happy to help!

If you would like to return a phone, we’d be happy to provide you a full refund or help you exchange the phone for something else. We’ll even provide a domestic shipping label so that you can send the phone back to us and not spend a dime within Canada. 

Just get in touch with our support team and we’ll guide you through the process! 

For comprehensive information about our warranty & returns policies, please see the Warranty & Returns section of our FAQ. Any questions still on your mind? Please get in touch with us at support@getorchard.com or by giving us a call at 1-800-736-2703 – we’ll be happy to help!