You can return your order of a refurbished phone within 90 days of purchase. No need to have a reason past “just because”! That said, if you notice an issue with your phone, please see our troubleshooting documents and contact us for assistance. We’re basically wizards at solving phone problems and we’re always happy to help!

If you would like to return a phone, we’d be happy to provide you a full refund or help you exchange the phone for something else. We’ll even provide a domestic shipping label so that you can send the phone back to us and not spend a dime within Canada.

Please note that replacement phones are subject to availability. We will do our best to match the specs of the phone you originally purchased or offer you a comparable replacement. 

Accessories can be returned at any time you return a phone, or on their own within 30 days of purchase, but must be unopened to receive a refund.

If your accessories are defective, please contact our customer support team for refund information. Most defective accessories can be refunded within 30 days, and screen protectors within 10 days.

If it looks like your phone was damaged in shipment and the device has signs of damage, please send us an email at support@getorchard.com within 2 days of receipt so we can investigate the situation with the carrier. Please keep all the original packaging and avoid setting up the phone. Our team will provide you with further instructions.

For Brand New devices, the return window is 14 days. Note that we can only accept returns for Brand New devices that are unopened, in their original packaging. Reminder that these devices come with a one-year manufacturer’s warranty — if you are having functionality issues with the phone, please reach out to the manufacturer for claims. You can read more about our Brand New devices here.