When you’re on a call, you might not be able to hear a person’s voice clearly. While you’re on a call, try turning up the volume on your phone. While you’re on a call, turn on speakerphone. If you still can’t hear, then your network or reception could be the issue.

If you can hear clearly through the speakerphone, the issue is with your earpiece. Make sure there is nothing obstructing it by wiping your earpiece with a dry microfibre cloth. Once this is done, put your mouth over the earpiece and inhale sharply to draw out any obstructions. This sounds weird, but it often works (we swear!).

If the issue persists, make sure software is up to date and fully restore your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings for Nougat here, for Marshmallow here and for Lollipop here. 

Still having trouble? Contact us!