Because most Orchard phones are unlocked and compatible with any carrier in Canada, connecting to a wireless network is as simple as inserting the SIM card from your previous phone into the new phone. If it fits, and your phone is getting service, you don’t even need to let your carrier know about the switch!
If your old SIM doesn’t fit (or this is your first phone) you’ll need to get a Nano SIM from your carrier. They’ll be able to either set you up with a new phone number, or port over your old number if needed.
If you need a new SIM, the next step would be to get in touch with your carrier. Please see your carrier’s instructions below:
When in doubt, visiting your carrier’s nearest retail location to have the SIM activated in person is always your best bet.
In order to insert a SIM card into a smartphone, you need to use the SIM tool we provide with every order to pop the SIM card tray open. Once the tray is open, you’ll lay the SIM card flat into the tray. Like a puzzle piece, you need to match the shape of the SIM card accordingly into the SIM card tray. After you have done that, gently push the SIM card tray back into place. Wait a few seconds while the phone searches for signal, and voilà! You can start texting and calling.