Battery troubleshooting should start by making sure software is up to date and fully restoring your device. To do this, first backup the data on your phone— read our instructions on backing up your device here. Then, erase all content and settings. Learn how to reset your content and settings for OS Nougat here, Marshmallow here and Lollipop here

If you still experience issues with the battery on your phone, it might a calibration problem— your phone is having a hard time knowing how much battery is actually left.

All you need to do is run the phone’s battery all the way to 0%. If it shuts down on you before then, just wait a few minutes to restart it and keep draining the battery until it turns off. Then, plug in your phone and charge it back to 100%. Make sure you don’t turn the phone back on while charging. Once it reaches a full charge, run your phone back down again and things should be rectified.

Still having trouble? Contact us!