Orchard FAQ Orchard FAQ

  • SHOP
  • SELL
  • BLOG
  • FRANÇAIS
Home / Selling with Concierge / Am I guaranteed to receive the price you quote in the app?

Am I guaranteed to receive the price you quote in the app?

The Orchard app is just first in a series of quality checks done on every phone before it is listed on our website for sale. After your phone arrives at our headquarters, our intake team will verify that it meets Orchard’s quality standards through further manual inspection.

Although rare, your phone might be repriced down if we identify issues that were not recorded in the app, or if the condition of the phone is not as-described. If you are repriced, we will confirm with you before moving forward at the adjusted price.

You have the option to accept the revised offer or have the phone shipped back to you. If we don’t hear back from you, we will reach out twice more. After 30 days, we will send the phone back to the address on file.

That being said, if we feel your phone is in better shape than registered in the app, we’ll be happy to offer more money!

Selling with Concierge

Related Articles

  • What is Concierge?
  • Can I sell my phone if it is locked to a regional carrier?
  • What happens if my phone doesn’t sell?
  • How do you send payment?

Search

All Categories

  • 6About Orchard
  • 11Our Phones
  • 11Buying with Orchard
  • 11Getting your phone set up
  • 8The Orchard App
  • 11Selling with Concierge
  • 17Preparing for Sale
  • 11Financing with Paybright
  • 6Carrier compatibility
  • 2Our Accessories
  • 9Troubleshooting iPhone
  • 15Troubleshooting Samsung
  • 3Covid-19 Updates

BUY

  • Search our phones
  • Order Status
  • Delivery & Returns
  • Privacy Policy
  • Terms & Conditions

SELL

  • Sell
  • My Account
  • Orchard App – iPhone
  • Orchard App – Android

GET IN TOUCH

  • Contact us
  • 1-800-736-2703
  • support@getorchard.com

Social

Copyright 2021, Orchard Labs Inc. All Rights Reserved.
  • Search our phones
  • Order Status
  • Delivery & Returns
  • Privacy Policy
  • Terms & Conditions
  • SHOP
  • SELL
  • BLOG
  • FRANÇAIS