Orchard starting selling a small selection of Brand New in Box phones in May 2022.
For Brand New devices, the return window is 14 days if you’ve simply changed your mind about the device. Note that we can only accept this type of return for Brand New devices that are unopened, in their original packaging.
We offer a 90-day warranty on these brand-new devices for functionality issues only. If you’re experiencing issues with your Brand-New phone within that timeframe, please feel free to get in touch with us and we’ll be happy to help.
We guarantee that these devices are brand-new and sealed in their box, but we cannot guarantee that they are all still under manufacturer warranty, as warranty policies vary by manufacturer.
If a phone is still covered by the manufacturer’s warranty, please keep in mind that manufacturers’ warranties are limited to specific hardware and functionality issues, and do not cover accidental or physical damage to a phone. You can read Apple’s limited warranty terms here for more information.
Worried about accidental damages to your Brand New phone? You might be interested in Orchard Care Premium, our extended warranty. You can add it to your order at checkout and read more about it here.