Troubleshooting Samsung

How to hard reboot your iPhone

Step 1: Make sure your phone is connected to WiFi.

Step 2: Hold down both the Power/Lock button on the right side and the Volume down button on the left of your phone for 10-15 seconds.

Step 3: Once the screen goes black, release both buttons. Your phone is now rebooting.

Battery issues

Battery troubleshooting should start by making sure software is up to date and fully restoring your device. To do this, first backup the data on your phone— read our instructions on backing up your device here. Then, erase all content and settings. Learn how to reset your content and settings for OS Nougat here, Marshmallow here and Lollipop here

If you still experience issues with the battery on your phone, it might a calibration problem— your phone is having a hard time knowing how much battery is actually left.

All you need to do is run the phone’s battery all the way to 0%. If it shuts down on you before then, just wait a few minutes to restart it and keep draining the battery until it turns off. Then, plug in your phone and charge it back to 100%. Make sure you don’t turn the phone back on while charging. Once it reaches a full charge, run your phone back down again and things should be rectified.

Still having trouble? Contact us!

WiFi connectivity issues (Nougat)

If you have issues connecting to or locating a WiFi network, follow these steps:

  1. Tap Apps > Settings > Connections, and turn Wi-Fi off and on. Confirm that your WiFi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

If the issue continues:

  1. Restart your phone by holding the lock and volume down buttons for 10-15 seconds.
  1. Tap Apps > Settings > Connections > WiFi, and locate the WiFi network that you’re attempting to connect to.
  1. Tap on the network then tap “Forget”.
  1. Try again to connect to your desired WiFi network.

Note: You may need to enter your Wi-Fi password again if your network requires one.

If your Wi-Fi setting is dimmed or greyed-out, follow these steps:

  1. Restart your phone.
  1. Make sure that airplane mode is off. You can do this by tapping Apps > Settings > Connections > Airplane mode, and toggling Airplane mode off.
  1. Reset the network settings by tapping Apps > Settings > General management > Reset > Reset network settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.

Still having trouble? Contact us!

WiFi connectivity issues (Marshmallow)

If you have issues connecting to or locating a WiFi network, follow these steps:

  1. Tap Apps > Settings and turn Wi-Fi off and on. Confirm that your WiFi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

If the issue continues

  1. Restart your phone by holding the lock and volume down buttons for 10-15 seconds.
  1. Tap Apps > Settings > WiFi and locate the WiFi network that you’re attempting to connect to.
  1. Tap on the network then tap “Forget”.
  1. Try again to connect to your desired WiFi network.

Note: You may need to enter your Wi-Fi password again if your network requires one.

If your Wi-Fi setting is dimmed or greyed-out, follow these steps:

  1. Restart your phone.
  1. Make sure that airplane mode is off. You can do this by tapping Apps > Settings > Airplane mode, and toggling Airplane mode off.
  1. Reset the network settings by tapping Apps > Settings > Backup and Reset > Reset network settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.

Still having trouble? Contact us!

WiFi connectivity issues (Lollipop)

If you have issues connecting to or locating a WiFi network, follow these steps:

  1. Tap Apps > Settings and turn Wi-Fi off and on. Confirm that your WiFi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

If the issue continues:

  1. Restart your phone by holding the lock and volume down buttons for 10-15 seconds.
  1. Tap Apps > Settings > Connections > WiFi and locate the WiFi network that you’re attempting to connect to.
  1. Tap on the network then tap “Forget”.
  1. Try again to connect to your desired WiFi network.

Note: You may need to enter your Wi-Fi password again if your network requires one.

If your Wi-Fi setting is dimmed or greyed-out, follow these steps:

  1. Restart your phone.
  1. Make sure that airplane mode is off. You will need to go to Apps > Settings > Connections > More networks > Airplane Mode.
  1. Reset the network settings by tapping Apps > Settings > Connections > More networks > Mobile networks > Access Point Names. From here, click the menu button on the bottom left of the phone, then select Reset to default.

Still having trouble? Contact us!

Home button issues

If your home button seems sticky or unresponsive, try to gently clean/wipe it with a dry microfibre cloth.

It should remove any dust or small debris obstructing the button.

If that doesn’t improve things then there is a more significant issue with the home button and it needs to be replaced. Contact us!

Earpiece issues

When you’re on a call, you might not be able to hear a person’s voice clearly. While you’re on a call, try turning up the volume on your phone. While you’re on a call, turn on speakerphone. If you still can’t hear, then your network or reception could be the issue.

If you can hear clearly through the speakerphone, the issue is with your earpiece. Make sure there is nothing obstructing it by wiping your earpiece with a dry microfibre cloth. Once this is done, put your mouth over the earpiece and inhale sharply to draw out any obstructions. This sounds weird, but it often works (we swear!).

If the issue persists, make sure software is up to date and fully restore your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings for Nougat here, for Marshmallow here and for Lollipop here

Still having trouble? Contact us!

Charging cable issues (Nougat)

Begin by checking your charging cable to see if it works with another device, or trying another charging cable in the same device.

Make sure to also check the charging port on your phone. It may be blocked with lint buildup or other debris. If there is lint present, carefully remove it using a can of compressed air.

If your charging port is clear, but you continue to have issues charging your phone, make sure software is up to date. To do this, go to Apps > Settings > System updates. Once selected, you can click on “Download updates manually”. This will check for potential updates.

Finally, you can try to fully restore your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Charging cable issues (Marshmallow)

Begin by checking your charging cable to see if it works with another device, or trying another charging cable in the same device.

Make sure to also check the charging port on your phone. It may be blocked with lint buildup or other debris. If there is lint present, carefully remove it using a can of compressed air.

If your charging port is clear, but you continue to have issues charging your phone, make sure software is up to date. To do this, go to Apps > Settings > System Update. Once selected, you can click on “Check for new system update”.

Finally, you can try to fully restore your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Charging cable issues (Lollipop)

Begin by checking your charging cable to see if it works with another device, or trying another charging cable in the same device.

Make sure to also check the charging port on your phone. It may be blocked with lint buildup or other debris. If there is lint present, carefully remove it using a can of compressed air.

If your charging port is clear, but you continue to have issues charging your phone, make sure software is up to date. To do this, you should go to Apps > Settings > More > System Update > Update Samsung Software.

Finally, you can try to fully restore your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Microphone issues

Troubleshooting serious microphone issues should start by making sure software is up to date and fully restoring your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device hereLearn how to reset your content and settings here for Nougat, here for Marshmallow and here for Lollipop. 

If this issue persists, run this series of tests to isolate the problem.

  1. Plug in headphones with microphone (if available) and see whether or not you can be heard when talking into the microphone attached to your headphones.
  1. Put the phone on speaker and see whether you can be heard.
  1. Open a voice recorder app and take a test recording.

If the recording works, but calling does not, this is likely an issue with your provider. If you contact your service provider, they should be able to provide you with a solution.

If neither work, this is likely a hardware issue. Try taking a sewing needle and pushing the pointed end through the tiny mic hole (but not all the way through).  Don’t worry, the hole is so small you most likely will not be able to get much of the needle head in. After that, take a vacuum cleaner to the hole and headphone jack. This should clear the passage of any obstructions.

If the speakerphone does not work, your phone will likely need repair. Contact us for more information!

 

Camera issues

First, double check that you haven’t recently installed any camera apps. If you have, please uninstall them and double check that the issue isn’t rectified. Sometimes a camera app can interfere with your phone’s camera function.

If the camera issue persists, begin troubleshooting by making sure software is up to date and then fully restoring your device. To do this, backup the data on your phone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here for Nougat, here for Marshmallow and here for Lollipop.

Still having trouble? Contact us!

SIM card activation issues (Nougat)

If your phone will not recognize your new SIM card, try resetting the phone with your new SIM card installed. To reset your phone, just go to Apps > Settings > General management > Reset > Factory Data Reset and select “Reset device”.

Once this is done, you should find that your phone is ready to activate with your new SIM card.

Still having trouble? Contact us!

SIM card activation issues (Marshmallow)

If your phone will not recognize your new SIM card, try resetting the phone with your new SIM card installed. To reset your phone, just go to Apps > Settings > Backup & Reset > Factory Data Reset and select “Reset phone”.

Once this is done, you should find that your phone is ready to activate with your new SIM card.

Still having trouble? Contact us!

SIM card activation issues (Lollipop)

If your phone will not recognize your new SIM card, try resetting the phone with your new SIM card installed. To reset your phone, just go to Apps > Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device. From here you will have the option to reset the phone.

Once this is done, you should find that your phone is ready to activate with your new SIM card.

Still having trouble? Contact us!