Troubleshooting

SIM card activation issues

If your phone will not recognize your new SIM card, try resetting the iPhone with your new SIM card installed. To reset your iPhone, just go to Settings > General > Reset > and select “Erase All Content and Settings”. It will ask you to confirm this action. Once this is done, you should find […]

Camera issues

First, double check that you haven’t recently installed any camera apps. If you have, please uninstall them and double check that the issue isn’t rectified. Sometimes a camera app can interfere with your phone’s camera function. If the camera issue persists, begin troubleshooting by making sure software is up to date and then fully restoring […]

Microphone issues

Troubleshooting serious microphone issues should start by making sure software is up to date and fully restoring your device. To do this, back up the data on your iPhone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here. If this […]

Charging cable issues

Begin by checking your charging cable to ensure that it is an official Apple product. If bought through Orchard, this should not be a problem. Official Apple chargers are crucial since the release of iOS 7, which contained an update designed to prevent iPhone owners from using chargers from other manufacturers. Make sure to also […]

Earpiece issues

When you’re on a call, you might not be able to hear a person’s voice clearly. While you’re on a call, try turning up the volume on your iPhone. While you’re on a call, turn on speakerphone by hiding your keypad and selecting “Speaker” in the top right hand corner of your screen. If you […]

Home button issues

If you home button seems sticky or unresponsive, try giving it a cleaning. 1. Turn off your phone 2. Dip a q-tip into isopropyl alcohol (ideally 99%, but 70% would do) and press into home button, applying pressure until the home button ‘clicks’ numerous times (the idea is to get the alcohol in behind the […]

WiFi connectivity issues

If you have issues connecting to or locating a WiFi network, follow these steps: 1. Tap Settings > WiFi and turn Wi-Fi off and on. Confirm that your WiFi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet […]

Battery issues

Battery troubleshooting should start by making sure software is up to date and fully restoring your device. To do this, first back up the data on your iPhone— read our instructions on backing up your device here. Then, erase all content and settings. Learn how to reset your content and settings here. If you still experience issues […]

How to Hard Reboot Your iPhone

Step 1: Make sure your iPhone is connected to WiFi. Step 2: Hold down both the Home button on the front and the Sleep/Wake button on the top of your iPhone. Step 3: Once the Apple logo appears, release both buttons. Your phone is now rebooting.