Troubleshooting iPhone

SIM card activation issues

If your phone will not recognize your new SIM card, try resetting the iPhone with your new SIM card installed. To reset your iPhone, just go to Settings > General > Reset > and select “Erase All Content and Settings”. It will ask you to confirm this action. Once this is done, you should find that your iPhone is ready to activate with your new SIM card.

Still having trouble? Contact us!

Camera issues

First, double check that you haven’t recently installed any camera apps. If you have, please uninstall them and double check that the issue isn’t rectified. Sometimes a camera app can interfere with your phone’s camera function.

If the camera issue persists, begin troubleshooting by making sure software is up to date and then fully restoring your device. To do this, back up the data on your iPhone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Microphone issues

Troubleshooting serious microphone issues should start by making sure software is up to date and fully restoring your device. To do this, back up the data on your iPhone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

If this issue persists, run this series of tests to isolate the problem.

1. Plug in headphones with microphone (if available) and see whether or not you can be heard when talking into the microphone attached to your headphones. 

2. Put the phone on speaker and see whether you can be heard.

3. Open Voice Notes app and record a voice note.

If Voice Note works, but not speaker: Likely an issue with the sound cancellation. Try taking a sewing needle and pushing the pointed end through the tiny noise cancellation mic hole next to the headphone jack (but not all the way through).  Don’t worry, the hole is so small you most likely will not be able to get much of the needle head in. After that, take a vacuum cleaner to the hole and headphone jack. This should clear the passage of any obstructions.

If the speakerphone does not work, your phone will likely need repair. Contact us for more information!

Charging cable issues

Begin by checking your charging cable to see if it works with any other devices, or trying another charging cable in the same device. This will let you determine whether the problem is with the cable or with your phone. Also try turning your phone off and then powering it on again.

Make sure to also check the charging port on your iPhone. It may be blocked with lint buildup or other debris. If there is lint present, carefully and gently remove it with a straightened paperclip.

If your charging port is clear but you continue to have issues charging your iPhone, make sure software is up to date. To do this, go to Settings > General > Software Update or simply connect to your computer’s iTunes.

Finally, you can try to fully restore your device. To do this, back up the data on your iPhone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Earpiece issues

When you’re on a call, you might not be able to hear a person’s voice clearly. While you’re on a call, try turning up the volume on your iPhone. While you’re on a call, turn on speakerphone by hiding your keypad and selecting “Speaker” in the top right hand corner of your screen. If you still can’t hear, then your network or reception could be the issue. 

If you can hear clearly through the speakerphone, the issue is with your earpiece. Make sure there is nothing obstructing it by wiping your earpiece with dry microfibre cloth. Once this is done, put your mouth over the earpiece and inhale sharply to draw out any obstructions. This sounds weird, but it often works (we swear!).

If the issue persists, make sure software is up to date and fully restore your device. To do this, back up the data on your iPhone and erase all content and settings. Read our instructions on backing up your device here. Learn how to reset your content and settings here.

Still having trouble? Contact us!

Home button issues

If your home button seems sticky or unresponsive, try to gently clean/wipe it with a dry microfibre cloth.

It should remove any dust or small debris obstructing the button.

If that doesn’t improve things then there is a more significant issue with the home button and it needs to be replaced. Contact us!

WiFi connectivity issues

If you have issues connecting to or locating a WiFi network, follow these steps:

1. Tap Settings > WiFi and turn Wi-Fi off and on. Confirm that your WiFi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

If the issue continues:

2. Restart your iOS by holding the Home/Sleep button.

3. Tap Settings > WiFi and locate the WiFi network that you’re attempting to connect to.

4. Tap the circled “i” symbol on the far right and tap “Forget this Network”.

5. Try again to connect to your desired WiFi network. 

Note: You may need to enter your Wi-Fi password again if your network requires one.

If your Wi-Fi setting is dimmed or greyed-out, follow these steps:

1. Restart your iPhone.

2. Make sure that airplane mode is off by tapping Settings > Airplane Mode.

3. Reset the network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.

Still having trouble? Contact us!

Battery issues

Battery troubleshooting should start by making sure software is up to date and fully restoring your device. To do this, first back up the data on your iPhone— read our instructions on backing up your device here. Then, erase all content and settings. Learn how to reset your content and settings here.

If you still experience issues with the battery on your iPhone, it might be a calibration problem— your phone is having a hard time knowing how much battery is actually left.

All you need to do is run the iPhone’s battery all the way to 0%. If it indicates that it is out of battery and shuts down on you before reaching 0%, just wait a few minutes, turn it back on and use it until it turns off again. Repeat until the phone no longer responds after a few minutes’ wait . Then, plug in your phone and charge it back to 100%. Once it reaches a full charge, run your phone back down again and the battery reading should be more accurate as it approaches 0%.

Still having trouble? Contact us!

How to Hard Reboot Your iPhone

Step 1: Hold down both the Home button on the front and the Sleep/Wake button on the top-right of your iPhone.

Step 2: Once the Apple logo appears, release both buttons. Your phone is now rebooting.