What are your shipping policies?

We ship free anywhere in Canada using Canada Post Expedited Parcel. We’ll ship the order to the shipping address you indicated when you placed your order. Please note that different billing & shipping addresses may cause processing delays.

We ship orders on the same or next business day. Our shipping cutoff with regular shipping is 2 PM. Orders placed after 2 PM will be shipped on the next business day. 

Orchard ships on all business days, but we don’t ship on weekends or Ontario and federal holidays.

Regular shipping is included free with your purchase. Typically, your order will arrive within 2-5 business days, depending on how close you are to Toronto.

RegionBusiness Days
Greater Toronto/Hamilton Area1-3
Southern/Eastern ON and Montreal2-3
Urban/suburban QC, MB, SK, NB, NS3-5
Urban/suburban AB, BC, NL, PE5-6
Rural, remote and northern regions6+

We’re happy to ship to PO Boxes with Canada Post. For rural shipping addresses associated to a PO Box, Canada Post will deliver your parcel to the PO Box or to your local post office. 

Express shipping costs $20 plus applicable taxes. With rush delivery, your package should arrive 1-3 business days after shipment. The rush shipping cutoff is 3 PM for same-day shipping. For those who just can’t wait, rush delivery lets you shave precious days off the regular shipping time. We’ll ship your order with Canada Post Priority shipping or Xpress Post for remote areas. A signature will be required on delivery.

Can I request another carrier?

We work closely with Canada Post and trust that they’re the best way to deliver your order safely and efficiently. We can only offer free shipping within Canada with Canada Post.

If you’d prefer to use UPS, FedEx or another shipping method, please reach out ahead of time here. Additional costs for UPS and FedEx shipping are determined based on region. Please note that same day shipment is not possible with UPS, FedEx or another shipping method.

Can I pick up my order in person?

Yes! We’d love to meet you at our Toronto office if you prefer to pick up your order in person. Simply choose “pickup” as your shipping method at checkout. 

We’ll send you a link to our calendar so you can schedule a convenient time to come pick up your order. We’re open by appointment only at 213 Sterling Road (Unit 110) from 10 AM to 6 PM on weekdays, and from 10-1 and 2-6 on weekends.

Provided we still have appointments available, you can schedule one as soon as one hour after you place your order. So that your pickup goes smoothly, please bring a piece of government-issued photo ID with your billing address, as well as the card you used to place the order. 

We’ll look forward to seeing you!

What if my phone gets lost or damaged in transit?

Don’t panic! A small percentage of the orders we send through Canada Post have shipping delays, but our customers almost always receive their devices in the end. 

Keep an eye on the tracking page we sent you in your shipping email. If you haven’t received that email, please get in touch with our support team and we’ll pass along your tracking information. 

If the tracking information stops updating or the delivery goes more than a day or two past the expected arrival date, reach out to us for help. We’ll get an investigation started with Canada Post so we can locate your package and make sure it arrives safely as soon as possible. 

If it looks like your phone was damaged in shipment and the device has signs of damage, please send us an email at within 2 days of receipt so we can have the carrier investigate immediately. Please keep all the original packaging and avoid setting up the phone. Our team will provide you with further instructions. 

Do you ship to the US?

We’re happy to accommodate individual orders to the US, with an additional shipping charge. Orchard is not responsible for any import or customs fees when shipping to the US. Returns can be arranged at your own cost. If you’d like to have us ship your order to the US, please contact our support team and we’ll be in touch with the next steps ASAP!

Do you ship outside of Canada?

We can accommodate individual orders to the US, but we do not offer any other international shipping options at this time. Sorry!