The Orchard app is just first in a series of quality checks done on every phone before it is listed on our website for sale. After your phone arrives at our headquarters, our intake team will verify that it meets Orchard’s quality standards through further manual inspection.
Although rare, your phone might be repriced down if we identify issues that were not recorded in the app, or if the condition of the phone is not as-described. If you are repriced, we will confirm with you before moving forward at the adjusted price. You have the option to accept the revised offer or have the phone shipped back to you. If we don’t hear back from you, we will reach out twice more. After 30 days, we will send the phone back to the address on file.
That being said, if we feel your phone is in better shape than registered in the app, we’ll be happy to offer more money!