Selling with Concierge

Am I guaranteed to receive the price you quote in the app?

The Orchard app is just first in a series of quality checks done on every phone before it is listed on our website for sale. After your phone arrives at our headquarters, our intake team will verify that it meets Orchard’s quality standards through further manual inspection. Although rare, your phone might be repriced down […]

What happens if my phone doesn’t sell?

Once we accept your phone into our inventory, you will get paid as soon as your phone sells or at the end of your selling window, whichever happens first. Either way, you get paid!

How do you send payment?

For Canadian sellers, we will send an Interac E-transfer to the email you used to register your phone with us. At the latest, you should see this payment within 24 hours of the last day of your selling window.  On request, we also send payment by PayPal or cheque. Please let us know if this is […]

After registering, can I change or cancel my sale?

Absolutely. Registering your phone with us does not obligate you to sell. If you’d like to cancel, contact us here and let us know. If you’ve already received your shipping box in the mail, please be mindful of waste and return your shipping materials to our headquarters for repurposing. We’d also be happy to adjust your […]

Will you accept my damaged phone?

Yep. We will make you an offer on a damaged phone — just make sure to accurately report any damage within the Orchard app while registering. If your phone is so damaged that you can’t download the app, then send us an email with the description of your phone and we’ll make you an offer. Depending […]

Can I increase my selling price?

Your selling price is determined by the condition of your phone and real-time data about what identical phones are selling for on other marketplaces. You’re free to include accessories, like EarPods or chargers, although they will not affect your final payout price.

How long do I have to send my phone in?

There is no set time limit on when you should have your phone sent in. However, the price we quoted you is only valid for one month from the date that you registered to sell. Beyond that month, we’re more than happy to accept your phone but our offer will decline as time passes. If […]

What does using Concierge cost?

In exchange for our Concierge service, we ask between 20-35% of the value of your phone. The shorter the selling window, the larger the selling fee will be for the service. For example, a 1 day sale has a 35% selling fee, while a 3 week sale has a 20% selling fee.  Find out more […]

How quickly will I get paid?

That’s your call.  When you register your phone with Concierge, you’ll be able to choose the selling window for your sale. Your selling window is the maximum time we have to sell your phone for you. This window ranges from 1 day to 4 weeks.  We’ll begin counting down this window once we receive your phone […]

What is Concierge?

Concierge is a service that lets you sit back and relax while Orchard handles all aspect of your sale. The first step in this process is downloading and running the Orchard app on the phone you’d like to sell with us.  After we show you the resale price of your phone in the app, you’ll be able […]