Selling with Concierge

Can I sell my phone if it is locked to a regional carrier?

No. We can only accept phones into our inventory that are unlocked or locked to: – Rogers – Telus – Bell (excluding BellMTS) – Chatr – Freedom – Koodo – Fido – Virgin If you have a phone that is locked to any other carrier (ie: Videotron, Sasktel, BellMTS, etc.), we simply ask that you […]

Am I guaranteed to receive the price you quote in the app?

The Orchard app is just first in a series of quality checks done on every phone before it is listed on our website for sale. After your phone arrives at our headquarters, our intake team will verify that it meets Orchard’s quality standards through further manual inspection. Although rare, your phone might be repriced down […]

What happens if my phone doesn’t sell?

Once we accept your phone into our inventory, your selling window will start. You will get paid at the end of your selling window. You will be paid at the end of your selling window even if your phone doesn’t sell by then!

How do you send payment?

We will send an Interac E-transfer to the email you used to register your phone with us. You should see this payment within 24 hours of the last day of your selling window.  On request, we also send payment by PayPal or cheque. Please let us know if this is an option you’d prefer.

After registering, can I change or cancel my sale?

Absolutely. Registering your phone with us does not obligate you to sell. If you’d like to cancel, contact us here and let us know. If you’ve already received your shipping box in the mail, please be mindful of waste and return your shipping materials to our headquarters for repurposing. We’d also be happy to adjust your […]

Will you accept my damaged phone?

Yep. We will make you an offer on a damaged phone — just make sure to accurately report any damage within the Orchard app while registering. If your phone is so damaged that you can’t download the app, then send us an email with the description of your phone and we’ll make you an offer. Depending […]

Can I increase my selling price?

Your selling price is determined by the condition of your phone and real-time data about what identical phones are selling for on other marketplaces. You’re free to include accessories, like EarPods or chargers, although they will not affect your final payout price and we will not be able to send them back.

How long do I have to send my phone in?

There is no set time limit on when you should have your phone sent in. However, the price we quoted you is only valid for one month from the date that you received your shipping materials. Beyond that month, we’re more than happy to accept your phone but our offer will decline as time passes. […]

How quickly will I get paid?

That’s your call.  When you register your phone with Concierge, you’ll be able to choose the selling window for your sale. Your selling window is the maximum time we have to sell your phone for you. This window ranges from 1 day to 4 weeks.  We’ll begin counting down this window once we receive your phone […]