Preparing for Sale

How Do I Backup The Data On My Samsung Phone?

The easiest way to back up your data is using an application called Smart Switch. This is a free program developed by Samsung. Using Smart Switch to back up your phone will let you restore your content to a new device. You can download Smart Switch to your computer here: http://www.samsung.com/ca/support/smartswitch/ Once you have Smart […]

How Do I Remove My Google Account From My Phone? (Samsung – Nougat)

To sign out of your Google account on your device, go to Apps > Settings > Cloud and accounts > Accounts > Google. Clicking on this item will bring you to your Google account settings. From here, you can tap on the three dots on the top right. There will be a remove account option. […]

How Do I Remove Samsung Reactivation Lock From My Phone?

To remove the reactivation lock you’ll need to sign out of your Samsung account on your device. This is only necessary if your phone is running Android’s Lollipop or Marshmallow OS, as the Reactivation Lock is not available for other OS versions. On the phone, please go to the Apps > Settings > Security > […]

How do I remove my personal information? (Samsung – Nougat)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here. Now that your data is backed up and your Google account […]

How do I remove my personal information? (Samsung – Marshmallow)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here. Your Samsung reactivation lock should also be removed from your device— […]

How do I remove my personal information? (Samsung – Lollipop)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here. Your Samsung reactivation lock should also be removed from your device— […]

Should I remove my SIM card before sending my phone in?

Removing your SIM card is never a bad idea, especially because you could always use it in another phone. However, if you do end up including your SIM card, we will remove and dispose of it once your phone reaches our headquarters. Because a SIM card is associated with you and your carrier, we never […]

How do I use this shipping label?

If you’ve opted to print out your own shipping label, please make sure that you select to print at “Actual Size” in the settings of your printer. Take your shipping label and attach it to the shipping box using tape or another adhesive. The most important part of the label is the barcode, which must […]

How do I pack a phone for safe shipping?

If you selected to have a shipping box sent to your address, we have included everything you need to safely get your phone to our headquarters. If you have opted to just print the shipping label, you can use these instructions as guidelines for what materials you’ll need to send your phone in to us. Place […]