Preparing for Sale

How do I back up the data on my iPhone?

The easiest way to back up your data is using your iCloud account. Using iCloud to back up your iPhone is an automatic solution that will let you restore your content from almost anywhere using WiFi. 

To set up iCloud backups:  Tap Settings > iCloud > Backup. If you’re using iOS 7 or earlier, tap Settings > iCloud > Storage & Backup. Tap “iCloud Backup” to turn it on. Tap “Back Up Now” to secure your data before clearing it off your iPhone. 

After you turn on iCloud Backup, iCloud will continue to back up your content automatically. You can return to this screen to see when the last back up happened.

If you are using iCloud to back up your phone, be sure to sign out of iCloud before shipping the phone to Orchard. You can find instructions for doing so here.

If you don’t have an iCloud account, you can use iTunes to put your backups on a computer. 

To use iTunes to backup your data, first make sure your computer has the latest version of iTunes. Then, connect your iPhone to your computer with your charging cable. In your iTunes, go to File > Devices > Back up.

To check that the backup finished successfully, open iTunes Preferences and select the Devices tab. You’ll see the name of the device along with the date and time iTunes created the backup.

How do I remove my iCloud account from my iPhone?

To sign out of iCloud on your device, go to the Settings application and go into your Apple ID settings. This will be at the very top of Settings. In here, you will see “iCloud”. Clicking on this item will bring you to your iCloud settings.

From here, scroll down and make sure that “Find My iPhone” is turned off. Once this is completed, hit the back button to Apple ID and find the red “Sign Out” button at the bottom of the screen.

You’ll be prompted for your Apple ID password to confirm— after that, you’re done!

How do I remove my personal information? (iPhone)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to back up your data here. You’ll also need to remove your iCloud account from your device— learn about that here.

Now that your data is backed up and your iCloud account is no longer associated with your iPhone, there is one last important step to prepare your phone for sale: removing your personal information.

To erase all personal data from your device, just go to Settings > General > Reset > and select “Erase All Content and Settings”. It will ask you to confirm this action and require you to input your passcode. Once this is done, your phone will show a loading screen for a while, after which your iPhone will be permanently cleared of all your personal data and restored back to its factory settings.

How do I pack a phone for safe shipping?

If you selected to have a shipping box sent to your address, we have included everything you need to safely get your phone to our headquarters. If you have opted to just print the shipping label, you can use these instructions as guidelines for what materials you’ll need to send your phone in to us.

  1. Place your phone in a bubble wrap sleeve and seal it to prevent any movement. If you’re including your original packaging, we recommend placing your bubble-wrapped phone in your original phone box.
  2. Place your phone in a shipping box and secure with scrunched up packing paper. The amount of paper needed will vary depending on if you are including the original phone box. Make sure you included enough paper so that there is little movement in the contents of the shipping box.
  3. Seal your shipping box with the provided stickers. A good seal is crucial for a safe journey to our headquarters.

Please see this video for a walkthrough of these instructions.

How do I use this shipping label?

If you’ve opted to print out your own shipping label, please make sure that you select to print at “Actual Size” in the settings of your printer.

Take your shipping label and attach it to the shipping box using tape or another adhesive. The most important part of the label is the barcode, which must be flat to be properly scanned by Canada Post.

We recommend heading into a Canada Post office to have your package scanned, though you can also drop it off at any Canada Post mailbox for shipping.

Should I remove my SIM card before sending my phone in?

Removing your SIM card is never a bad idea, especially because you could always use it in another phone. However, if you do end up including your SIM card, we will remove and dispose of it once your phone reaches our headquarters. Because a SIM card is associated with you and your carrier, we never pass these cards along to our buyers.

How Do I Backup The Data On My Samsung Phone?

The easiest way to back up your data is using an application called Smart Switch. This is a free program developed by Samsung. Using Smart Switch to back up your phone will let you restore your content to a new device. You can download Smart Switch to your computer here: http://www.samsung.com/ca/support/smartswitch/

Once you have Smart Switch installed on your computer, connect your phone to your computer using a USB cable. From the main screen, you will need to select the “Backup” tab. This will begin the Data backup.

From here, you will have to allow Smart Switch access to your phone. Please click “Allow” on the pop up that will appear on your phone. After this, your phone should be successfully backed up!

How Do I Remove My Google Account From My Phone? (Samsung – Nougat)

To sign out of your Google account on your device, go to Apps > Settings > Cloud and accounts > Accounts > Google. Clicking on this item will bring you to your Google account settings.

From here, you can tap on the three dots on the top right. There will be a remove account option. Select this, and confirm your action in the pop up screen— after that, you’re done!

How Do I Remove Samsung Reactivation Lock From My Phone?

To remove the reactivation lock you’ll need to sign out of your Samsung account on your device. This is only necessary if your phone is running Android’s Lollipop or Marshmallow OS, as the Reactivation Lock is not available for other OS versions.

On the phone, please go to the Apps > Settings > Security > Reactivation Lock. Simply tap the checkbox to turn off the lock, then tap OK on the confirmation pop up. You will be required to enter your password to complete this action.

Reactivation lock is now removed from your device!

How do I remove my personal information? (Samsung – Nougat)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here.

Now that your data is backed up and your Google account is no longer associated with your phone, there is one last important step to prepare your phone for sale: removing your personal information.

To erase all personal data from your device, just go to  Apps > Settings > General management > Reset > Factory Data Reset and select “Reset device”. You will be required to input your passcode.

Once this is done, your phone will show a loading screen for a while, after which, your phone will be permanently cleared of all your personal data and restored back to its factory settings.

How Do I Remove My Google Account From My Phone? (Samsung – Lollipop and Marshmallow)

To sign out of your Google account on your device, go to Apps > Settings > Accounts > Google. Clicking on this item will bring you to your Google account settings.

Tap on the Google account you would like to remove to open the “Sync” tab. From here, the next step differs depending on what phone you are using. On older Android OS versions, you will need to hold down the “Menu” button on the bottom left. In newer versions of Android OS, you can tap on the three dots on the top right.

In both cases, there will be a remove account option. Select this, and confirm your action in the pop up screen— after that, you’re done!

How do I remove my personal information? (Samsung – Marshmallow)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here. Your Samsung reactivation lock should also be removed from your device— you can see how to do this here.

Now that your data is backed up and your Google and Samsung accounts are no longer associated with your phone, there is one last important step to prepare your phone for sale: removing your personal information.

To erase all personal data from your device, just go to Apps > Settings > Backup & Reset > Factory Data Reset and select “Reset phone”. You will be required to input your passcode.

Once this is done, your phone will show a loading screen for a while, after which, your phone will be permanently cleared of all your personal data and restored back to its factory settings.

How do I remove my personal information? (Samsung – Lollipop)

Before wiping the phone clean of personal information, make sure the important data you’d like to keep is backed up. See more about how to backup your data here. You’ll also need to remove your Google account from your device— learn about that here. Your Samsung reactivation lock should also be removed from your device— you can see how to do this here.

Now that your data is backed up and your Google and Samsung accounts are no longer associated with your phone, there is one last important step to prepare your phone for sale: removing your personal information.

To erase all personal data from your device, just go to Apps > Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device. From here you will have the option to reset the phone.

Once this is done, your phone will show a loading screen for a while, after which, your phone will be permanently cleared of all your personal data and restored back to its factory settings.