Orchard primarily sells refurbished phones, but if you’ve been keeping tabs with us, you may have noticed that we occasionally sell devices that are Brand-New, in their original packaging.
For Brand New devices, the return window is 14 days if you’ve simply changed your mind about the device. Note that we can only accept this type of return for Brand New devices that are unopened, in their original packaging.
We offer a 90-day warranty on these brand-new devices for functionality issues only. If you’re experiencing issues with your Brand-New phone within that timeframe, please feel free to get in touch with us and we’ll be happy to help.
We guarantee that these devices are brand-new and sealed in their box, but we cannot guarantee that they are all still under manufacturer warranty, as warranty policies vary by manufacturer.
You can still add all your Orchard favourites to an order for a brand-new device. We’ll gladly ship out accessories, like cases, SIM cards or earphones, if you add them to your order at checkout. Please note that we won’t be able to apply our Tempered Glass Screen Protectors, as the phones will remain in their sealed packaging and we won’t open the box before shipping. If you need assistance applying the screen protector you ordered, please feel free to reach out to firstname.lastname@example.org — we’ll be happy to guide you through the process.
Worried about accidental damages that won’t be covered by the original manufacturer’s warranty? You might be interested in Orchard Care Premium, our extended warranty. You can add it to your order at checkout and read more about it here.