Our Inventory

Can I Buy a Phone Locked To Freedom Mobile?

Yes, but you’ll only ever find an Android phone with a Freedom lock.

If you’re looking for an iPhone to bring to Freedom, most unlocked phones will work for you, but not all of them. Some older models, like the iPhone 4S, are not compatible with Freedom’s network. To filter out these devices, you can browse Freedom compatible iPhones here.

Freedom Mobile sells some Android devices, and these phones have a lock placed on them. This means that they can only be used with Freedom mobile’s network. A phone in our Android shop listed as Freedom will be locked to use with Freedom Mobile, but you could bring any Unlocked Android phone to them too!

Which phones will work with my Public Mobile SIM card?

Public Mobile is a SIM-only, bring-your-own-phone brand. Orchard is here to help set you up with that phone! Not every phone will work with your Public Mobile SIM card. Here’s which ones will:

First off, any unlocked phone can be used with a Public Mobile SIM card.

You can also use a phone that is locked to Telus or Koodo. Telus, Koodo, and Public Mobile are partners, so their phones can be used interchangeably.

Still unsure? Contact us!

Do I need a SIM card to activate my phone?

Yes!

SIM cards allow you to swap devices without losing your phone number or other important information about your phone or your carrier. SIM cards are tied to your wireless plan and allow your phone to access your carrier’s wireless network.

You don’t have the right SIM card for your new device? No problem! We sell them for $15. You can add a SIM card to your cart upon checkout. Alternatively, you could stop by your carrier to buy one from them or you could have them trim down your current SIM card to the right size.

The SIM card will need to be in the phone during the activation process. In order to insert a SIM card into a smartphone, you need to use the small tool that comes with the SIM card to pop the SIM card tray open. Once the tray is open, you lay the SIM card flat into the tray. Like a puzzle piece, you need to match the shape of the SIM card accordingly into the SIM card tray. After you have done that, gently push the SIM card tray back into place. Once you are ready to use your new SIM, call your carrier and ask them to transfer your phone number, wireless plan, and access to your carrier’s wireless network.

Once the phone is activated, you’re free to remove the SIM card and use it on WiFi.

Here’s a handy list of all the smartphones we carry and the corresponding SIM card size you’ll need:

Micro-SIM Card               

iPhone 4s

Samsung Galaxy S4

Samsung Galaxy S5

 

Nano-SIM Card

iPhone 5

iPhone 5C

iPhone 5S

iPhone 6

iPhone 6 Plus

iPhone 6S

iPhone 6S Plus

iPhone SE

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone X

Samsung Galaxy S6

Samsung Galaxy S6 edge

Samsung Galaxy S7

Samsung Galaxy S7 edge

Samsung Galaxy S8

Samsung Galaxy S8 Plus

Are phones I see listed on the website actually in stock?

Yes, the phones you see listed on our website have passed a final round of quality testing at our headquarters and have been officially added into our inventory. Since we receive new phones each day, our stock is changing constantly.

If we do not have a particular model in stock, sign up to be notified by email when the phone you’re looking for becomes available— simply use Phone Alert function here.

What Operating System Are Your Phones Running?

Although we won’t manually upgrade each one of our phone, the majority of them are running the latest version of OS software available.

If you’re looking for a phone running on a specific OS version, just let us know and our team will be more than happy to search for you.

How do you know your phones aren’t stolen?

We guarantee that no phones sold by Orchard are or will be reported stolen. The most important thing to us is standing behind each phone that we sell, so we will replace your phone or refund you if your Orchard phone appears on the blacklist ever, even if your warranty with us has expired. 

It’s important to note that we work very hard to ensure that we do not traffic in stolen devices. To date, Orchard has not had any of our phones reported as stolen.

We take a few precautions to make sure a stolen phone never gets listed in our inventory. The first and most important precaution is checking all our inventory against the Canadian Wireless Telecommunications Association’s national blacklist of lost and stolen phones. We also conduct two rounds of quality tests on all of our phones, making sure that the device is no longer associated with the account and SIM card of the previous owner.

Click here to view our Global TV segment where we discuss issues around stolen phones.

Are all Orchard phones factory unlocked?

Not all phones, no. Some of the unlocked phones have been unlocked by their carriers. But this is not a difference that will affect you at all as a buyer. A phone unlocked by a carrier and a factory unlocked phone are virtually identical— the only difference is how they became unlocked.

You can read more about unlocked phones here.

How do you check for battery quality?

Part of our 30-point quality check includes an extensive battery test. We use tools that allow us to measure how much of the battery capacity is left, i.e. how much of a charge it can hold, and compare that to how much the battery was designed to hold when it was manufactured. This way, we’re making sure that the battery performs close to new, otherwise we replace it. And we know we aren’t selling a phone that will experience problems down the road.

Why are some phones listed with a carrier?

Phones listed with a specific carrier are guaranteed to work only on that specific carrier. These are called “locked” phones, as they are manufactured with software locks that prohibit them from being used on just any carrier out there.  It’s important to remember that being listed with a carrier is a matter of compatibility none of these phones come with a contract or specific plan attached. 

We also carry a wide range of unlocked phones. An unlocked phone is one that can be used with almost any carrier. Learn more about unlocked phones here.

Are there still contracts associated with Orchard phones?

No. A wireless contract is associated with a specific person and not the phone itself. Transferring a contract between people takes a lot more than simply buying a phone– usually both parties have to sign a Transfer of Responsibility and other legal documents. This means you’re able to buy a used phone without its baggage (the contract).

You can use any compatible Orchard phone with your existing plan or choose the plan that’s right for you. When activating your Orchard phone with your carrier, make sure you mention that you already own a phone, as you can save between $15-$30/month on the price of your plan (depending on plan and carrier). 

What comes with an Orchard phone?

All our phones ship in an official Orchard mailing container, packed securely to ensure a safe arrival. We also include a third-party charging cable and adapter block. Other accessories, like official Apple charging cables, the iPhone box and EarPods, are sold separately. You can add these onto your order at checkout. 

To add accessories to your order, add your phone to your cart and click “View Cart” to see our full inventory of accessories available for your phone.

Remember that you’ll have to get a SIM card for activation, which you can find in your previous phone, purchase through your carrier or from our list of accessories. If you don’t remember the SIM card size needed in your phone, just visit this handy page.

If you’re returning the phone for a refund, remember we won’t be able to offer a refund for unsealed accessories.

What does the device condition mean?

Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others.

This is why we rate each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here’s what each of those ratings means:

Like-New

This is the best condition you can reasonably expect for a used phone. Please note that the condition for a Like-New iPhone 5 vs. a Like-New iPhone 8 might vary slightly due to the increased wear and tear on older models. That being said, all Orchard Like-New devices will be free of any clearly visible dents or chips on the front of the phone. Any imperfections, if present, will usually be found on the back or side of the device.

Very Good

This condition will mark a phone that has been gently used, but well taken care of. As with all of our phones, a Very Good phone will not have any major imperfections. You might notice some light scuffing on the side of the device, or some light scratches on the body. If there are any imperfections on the front screen, none of these will be visible when your screen is illuminated. Overall, these physical imperfections will not affect the daily use of your phone.

Good 

A phone in “Good” condition has been well used, showing some scuffing and/or chips on the body of the phone. There will probably be a few scratches, especially on the bezel or sides of the phone. However, all imperfections are merely cosmetic and will not affect the functionality of your device.

How do you price a phone?

The price for each phone is set according to its Fair Market Value, which is an average of what identical phones are selling for across other marketplaces, like Craigslist and eBay. This is how we determine how much a seller will be paid for their device, and how much we’ll list their phone for in our inventory.

How do you stock your inventory?

Orchard’s inventory comes from people who sell their phones to Orchard through our app. The Orchard app ensures that a phone is fully functional through a rigorous testing process. We only sell phones that pass all our tests, so that our buyers know they are buying a fully functional device.