Buying with Orchard

Can I shop from outside of Canada?

As of June, 2017, Orchard will offer buying and selling services in Canada only. To purchase a phone on our Canadian website, shoppers must be shipping their order within Canada using a credit card issued by a Canadian bank. Existing customers from our discontinued US site can still access their account, chat with our customer support […]

What is Orchard Care?

Orchard Care is an extended 1 year warranty that provides repair or replacement coverage, including parts, labour, and shipping, for any problem that arises with your phone that is not a result of misuse or accidental damage. Orchard Care covers all costs for one (1) repair or replacement, including shipping and labor, for problems resulting from normal wear and tear on your device. […]

I ordered a screen protector but I don’t see it in my package

Over the years, we’ve become real pros when it comes to attaching a screen protector. That’s why, when you buy a screen protector with your order, we take the liberty of attaching it to your phone before shipment. Having trouble seeing the screen protector on your phone? Good! The best screen protectors are next to […]

How does your warranty work?

All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. We will provide a pre-paid shipping label to cover the cost […]

I placed an order… now what?

Once you’ve made your purchase, we’ll send you a confirmation email with your order number. Want to check up on your order status? You can do that here. Once your order has shipped, you receive a follow-up email with your package tracking information. When you receive your order, set up your device with your desired […]

How do returns work?

You can return your order within 30 days of purchase. No need to have a reason past “just because”! That said, if you notice an issue with your phone, please see our troubleshooting documents and contact us for assistance. We’re basically wizards at solving phone problems and we’re always happy to help! If you would like to […]

Can I change or cancel my order?

No problem— just respond to the confirmation email you received and we’ll see what we can do. If you reach out to us before the phone has shipped, it will be easy to simply change or cancel the transaction. If the phone has shipped and you’d like to cancel your purchase, just get in touch […]

What are my payment options?

We currently accept online payments from PayPal, as well as credit and debit cards issued by Visa, Mastercard and Amex.  We use Stripe for our checkout process. This means that your credit card information is transmitted directly to Stripe—we neither have access to your credit card info nor do we store it on our servers. […]

Do you collect sales tax?

Yes, we are required to charge the sales tax set by your province. You can see this amount at checkout.

What are my shipping options?

We will ship anywhere in Canada using Canada Post.  Regular shipping is included free with your purchase. Typically, it takes between 2-4 business days for your phone to arrive, depending on how close you are to our shipping facility in Toronto. Express shipping costs $20 plus applicable taxes. With rush delivery, your package should arrive 1-3 […]