The Orchard App

What if I want to sell more than one phone at once?

Here’s what to do if you want to send multiple phones to Orchard, but not quite enough to get set up as a bulk seller. When a few phones are registered through the Orchard app, we will typically send only one box when we mail out your shipping materials. The option to request a shipping […]

Where can I report a bug in the app?

You can report any issues with the app by emailing us directly here. Otherwise, you can provide us feedback in-app by clicking the top left corner of the app screen during testing. This will activate the app’s menu, where you will see a button for “Support”. Clicking this will allow you to provide feedback and […]

What kind of data does the Orchard app pull from my phone?

Aside from the information you manually enter in our app, like your name and e-mail address, the Orchard app only pulls the metadata from your iPhone. We do this to help perform the diagnostic tests to evaluate your iPhone’s condition. Metadata contains no personal or private information, it only provides information about, for example, the […]

How long is this price valid for?

Before you complete the registration to sell your phone with Concierge, the selling price you see in the app is not guaranteed. This is because the market value for used phones is always changing and our prices change in relation. Once you register to sell your phone with Concierge, we will honour your quote if we receive […]

How do you determine what my phone is worth?

The Orchard app will price your phone according to its physical condition and fair market value. Your phone’s condition is tested through both manual and automated checks. Tested functions include: – battery life – water damage – screen condition – home button – sleep button – volume up/volume down – ear speakers – GPS – WiFi – […]

Can I use Orchard without running the iOS app?

To sell with Orchard, you’ll need to use our iOS app first. Unfortunately, we do not accept phones in our inventory that have not been tested using the Orchard app. This testing allows us to provide you an accurate quote and ensure that there are not any hidden issues with your iPhone. If you’re trying […]

What do I need to run the Orchard app?

To use Orchard, you need to have at least an iPhone 4S that is running iOS 8.0 or newer. Even if your phone is no longer connected to a wireless carrier, you can still use our app by connecting your phone to WiFi. Before starting, make sure you have a pair of headphones ready and […]

What is the Orchard App?

The Orchard app is the first step in the selling process. It is available to download in the App Store for free. In under 3 minutes, it tests your phone’s most important hardware and software elements and helps you determine your phone’s condition. Using this data, our app determines a fair price for your phone, […]