The Orchard App

What if I want to sell more than one phone at once?

Here’s what to do if you want to send multiple phones to Orchard, but not quite enough to get set up as a bulk seller.

When a few phones are registered through the Orchard app, we will typically send only one box when we mail out your shipping materials. The option to request a shipping label and use your own box is, of course, also available. Don’t worry about the parcel being too heavy! The shipping label will cover the weight of multiple phones.

You can find guidelines for what materials you’ll need to send your phones in to us here.

If you’d like to include a phone not registered in the app, feel free to do so. We simply ask for a little note to let us know your intention is to sell the phone, and it didn’t just fall in the box accidentally!

If your plan is to sell ten or more phones, it might be in your interest to get set up as a bulk seller. Just get in touch with our bulk sales team here.

Where can I report a bug in the app?

You can report any issues with the app by emailing us directly here. Otherwise, you can provide us feedback in-app by clicking the top left corner of the app screen during testing. This will activate the app’s menu, where you will see a button for “Support”. Clicking this will allow you to provide feedback and report bugs.

What kind of data does the Orchard app pull from my phone?

Aside from the information you manually enter in our app, like your name and email address, the Orchard app only pulls the metadata from your phone. We do this to help perform the diagnostic tests to evaluate the phone’s condition. Metadata contains no personal or private information, it only provides information about, for example, the size of your phone’s memory and model.

How long is this price valid for?

Before you complete the registration to sell your phone with Concierge, the selling price you see in the app is not guaranteed. This is because the market value for used phones is always changing and our prices change in relation.

Once you register to sell your phone with Concierge, we will honour your quote if we receive your phone within a month of the date you received the shipping materials to send your phone to our HQ.

Beyond that one-month period, we’re happy to accept your phone but our offer will decline as time passes.

How do you determine what my phone is worth?

The Orchard app will price your phone according to its physical condition and fair market value.

Your phone’s condition is tested through both manual and automated checks. Tested functions include:

– battery life
– 
water damage
– screen condition
– home button
– sleep button
– volume up/volume down
– ear speakers
– GPS
– WiFi
– headphone jack
– microphone
– 3-axis gyroscope
– ambient light sensor

In order to calculate the value of your device, we compare the data gathered by the Orchard app to pricing data collected from other online marketplaces. The result is your phone’s Fair Market Value, which is the price your final payout is based on. Learn more about the pricing for Orchard’s Concierge selling service here.

Can I use Orchard without running the app?

Yes! Selling with Orchard has never been easier! To get a quote for your phone, you can either test it using our our iOS/Android app or fill out the online form here https://www.getorchard.com/sell-online/

We strongly suggest you use the Orchard app to get the highest price for your phone. The app will test for all functionalities and then give you the most accurate value.

If you’re trying to sell a brand new phone that is sealed in its packaging, we suggest opening the packaging to test the phone. There is no price difference between a phone that is sealed in a box and one that is in like-new condition.

What do I need to run the Orchard app?

To use the Orchard app, you need to have at least an iPhone 4S that is running iOS 8.0 or newer or a Samsung S4 that is running Lollipop Android 5.0 or newer. Even if your phone is no longer connected to a wireless carrier, you can still use our app by connecting your phone to WiFi.

Before starting, make sure you have a pair of headphones ready and a WiFi connection that you can access. You’ll need these two things to complete the diagnostic tests.

What is the Orchard App?

The Orchard app is the first step in the selling process. It is available to download in the App Store & Google Play for free. In under 3 minutes, it tests your phone’s most important hardware and software elements and helps you determine your phone’s condition. Using this data, our app determines a fair price for your phone, based on recent selling prices for identical devices on other marketplaces. You can learn more about our diagnostic process here.