If you recently received a text message about a class action lawsuit against Rogers, you’re not alone — and it’s not a scam. The message is legitimate and linked to a real, ongoing legal case concerning a nationwide Rogers network outage that happened in April 2021.
What Is the Rogers Class Action Lawsuit About?
A Quebec court has officially authorized a class action lawsuit against Rogers Communications, which also operates Fido and Chatr. The lawsuit stems from the April 19, 2021 network outage that left millions of Canadians without service — including the inability to call 911.
The case, filed by Lex Group, alleges that the outage caused significant disruptions, financial losses, and safety concerns. The firm argues that Rogers should compensate affected customers for damages ranging from lost work hours to emergency access issues.
Rogers, however, claims it already provided compensation in the form of a one-day service credit. Despite this, the lawsuit is now moving forward in court.
How to Submit a Claim for the Rogers Class Action?
The good news? If you received the official text message, you’re already included in the lawsuit. You don’t need to fill out any forms or take further action to participate.
That’s because the Superior Court of Quebec ordered Rogers to provide a list of all affected phone numbers from the outage — which is how you received the message in the first place.
✅ No action needed
✅ No legal fees required
✅ You’re already represented
If you prefer to opt out of the lawsuit, details on how to do so are available on the official class action website managed by Lex Group.
Will There Be a Payout in the Rogers Class Action Lawsuit?
That part is still unclear. If the lawsuit succeeds, Canadians affected by the outage may receive compensation. According to the official class action notice, possible compensation could include:
- Partial reimbursement of service or subscription fees
-
Compensatory, moral, or punitive damages
At this stage, there’s no guaranteed payout amount or date. The process depends on the court’s ruling and potential settlement negotiations.
How Long Will It Take?
Lex Group estimates that cases like this typically take two to three years to resolve. While the lawsuit currently covers all Canadian provinces and territories, Rogers is reportedly trying to limit the lawsuit’s scope to certain regions.
If any provinces are excluded as the case progresses, affected customers will be notified by the court or the law firm.
What Should Rogers, Fido, and Chatr Customers Do Now?
For now, sit tight — there’s nothing you need to do unless you want to opt out. Keep an eye out for future updates from Lex Group or the court regarding the lawsuit’s progress.
If you want to stay informed, you can read more on the official Rogers class action page or this CBC article.
Frequently Asked Questions (FAQ)
Is the Rogers class action lawsuit real?
Yes. It was authorized by the Superior Court of Quebec and is being managed by Lex Group Attorneys.
Who qualifies for the Rogers lawsuit?
Anyone in Canada who had Rogers, Fido, or Chatr service and was affected by the April 19, 2021 outage.
Do I need to sign up to be part of it?
No. If you received the official text message, you’re already included.
When will compensation be issued?
If the lawsuit succeeds, payouts could begin once a settlement or judgment is reached — likely within 2–3 years.
How can I opt out?
Visit the Lex Group website for details on how to opt out before the official deadline.
