How we’re protecting our customers during the Covid-19 outbreak

Extraordinary times that we’re living in.

Needless to say, Covid-19 is at the front of all of our minds. Here at Orchard, we’ve taken a number of precautions to protect our customers and our team. We wanted to take a moment to detail them.

First, we have stopped welcoming walk-in customers to our location in Toronto and our team is working from home, with the exception of the shipping staff.

For those staff, we have implemented extensive measures to minimize their exposure, including carpooling (to avoid public transit) as well as lots and lots of hand washing and Lysol wipes.

When it comes to the phones themselves, we are taking the following precautions:

  1. The outside of all packages that arrive at Orchard are immediately wiped down with Lysol disinfecting wipes (government recommended for use against Covid-19).
  2. As each package is opened, the contents and the inside of the package itself are again wiped down with Lysol wipes.
  3. Before each phone is shipped, we completely disinfect it again with Lysol wipes before packing.

We’re confident that these safeguards minimize the risk to our customers. As an additional precaution, we recommend disinfecting all packages when they arrive to safeguard against (the very low possibility of) contamination while in transit.

Like you, we are looking forward to a return to normalcy once this mess is behind us. Stay safe out there.

Alex Sebastian, Founder at Orchard

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6 comments

  • Sam Alexander 1 May, 2020   Reply →

    Hey how long should the shipping take

    • Dylan @ Orchard 4 May, 2020   Reply →

      Hi Sam! It depends on whereabouts in Canada you’re located… we ship out every phone on the same or next business day via Canada Post expedited parcel. We’re just asking our customers to allow an extra 1-3 business days to receive their package due to potential Covid-related delays. Thanks!

  • Nelson barahona 28 June, 2020   Reply →

    If I buy a phone from you, Can I use the same SIM card card that I have in my phone ? Also Do I have to buy additional SIM card ?

    • Dylan @ Orchard 3 July, 2020   Reply →

      Hi Nelson! Thanks for reaching out 🙂 Yes, if you buy an Unlocked phone from us, you will be able to insert your SIM card into the device and continue using whatever plan you’d like. And no, you don’t need to buy an additional SIM card to use one of our Unlocked devices. Hopefully that helps! Have a great day.

  • Jess 10 July, 2020   Reply →

    Do guys sell the iphone xr? Or is it just the iphone xs max and under?

    • Alex @ Orchard 15 July, 2020   Reply →

      Hi Jess, yes we do sell the iPhone XR

      Happy shopping!

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