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Orchard

4.9

Cara Hamstra

14:42 09 Jul 19

For the most part, we had a very good experience with Orchard. The customer service was quick to reply, while friendly and professional. The iPhone 6 we ordered works great so far, and is "as new", just as described. We received free and fast shipping. The only issue we had was that we ordered a SIM card with our phone, and even though it said it was in the box, it was no where to be found. It just so happened it was the day before our weekend vacation, and we were hoping to use the phone, so instead of asking for another one, we just went to a phone store and picked one up. When I emailed Orchard for a refund, they were incredibly quick to respond, apologize, notify the shipping department and refund our card. We are still very happy with our purchase, and understand that we're all human and make mistakes, and they reacted to it very well :)read more

Khadijah Ali

16:40 08 Jul 19

I bought an IPhone from Orchard last week and the process was extremely smooth and easy. The phone was shipped to me within 3 days, and the Orchard team kept me updated on its shipping. The phone came in perfect condition, and even had the screen protected already applied. It is now working in great condition and I have had a very good experience with Orchard! I would use this again!read more

Brandon Yamada

16:46 14 Jun 19

Selling my iPhone 6s plus was a breeze! They paid me the day they promised to and got the payment right away. Was a great experience and makes selling my iPhone really easy. I am happy that it went to a new home and since I always take care of my devices it was sold as 'like new'. Thanks Orchard! My only suggestion you consider adding Google Pixel phones (so i can always sell my current one later!)read more

al mils

14:48 14 Jun 19

I was nervous about getting a used phone, but I took a chance and tried Orchard. I got a phone described as "Good condition", and to my surprise it was in great condition! I've had the phone for a month and a little and so far its working great, no complaints at all. The Orchard team also has great customer service and even followed up with me to see how I was liking the phone I bought. Rest assured that with Orchard you can get a good, cheap phone. Thanks Orchard will recommend 1000%read more

Allan Lux

21:16 04 Jun 19

I bought a used phone from Dylan and had some questions about the battery health. The follow up and customer service from Dylan and two of his team members was exemplary. You can tell they are all obsessed with doing it right. If you want to buy a used phone and have peace-of-mind, I highly recommend this company.read more

Wil

11:53 02 Jun 19

Selling my phone on Orchard took all of 5 minutes of effort. I've bought an iPhone and sold 2 iPhones on Orchard and couldn't be happier. I actually received more money than initially quoted because both the phones I sold were in better condition than what they expected. I will continue to use their services.read more

Krista Lalonde

23:21 27 May 19

I sold my phone with them. The entire experience was fantastic and very smooth and easy. I would definitely use their services again. The checks on the phones are detailed so I would definitely consider buying one as well.read more

Jere Brooks

17:08 21 May 19

This is my third Orchard phone and I'm so happy with the complete experience! The quality is as promised on the web site and the customer service and follow up are amazing and thorough. I always get the extended warranty and it's worth it. My old phone had battery problems and it was diagnosed and replaced at zero additional cost and with zero hassle even after months of use. I tell everyone I know in the market for a phone to try Orchard first.read more

beverley vincent

15:19 04 May 19

What a fabulous experience ....the whole process from choosing a phone, ordering and receiving it was a breeze. Plus I got a follow up email to make sure everything was okay and an offer of help if needed. I would say this has been the best customer service I have received in a very long time . Will definitely recommend Orchard to friends and family . Keep up the good work it is appreciated !!read more

Justin Dewey

15:14 02 Apr 19

This company was great, and bought my phone for a very fair price. They had great customer service, and fulfilled the full amount they quoted me. If you have an old phone that you don't use, Orchard will offer you a very fair price for it.read more

Tierney Smith

23:12 23 Mar 19

I bought a phone a bit over a year ago from Orchard. I was very happy with the experience and product, and would highly recommend it. Initially, when I got my phone the only issue I had with it - albeit a big one -was the battery life, it was unable to retain a charge beyond a few hours. Orchard support was very responsive and suggested some things I could try to troubleshoot the issue. When that didn't work, they offered me a few options; I decided to swap my phone for another of the same model and condition. The new phone has been fine ever since. One thing I was unsure about was the condition of the phone based on the ratings they provide, but it's been fine. My first phone (rated as "good" condition, their lowest rating) had a light scratch on the screen but you would only notice if looking for it specifically, I didn't find it got in the way of my experience at all. My new phone might have a scratch on the back but I can't even remember anymore as it's covered up by a case. I was initially nervous about buying a used phone, but it's been a great experience and I would do it again. I appreciated being able to take a more environmentally friendly option of buying used, save some money while getting a perfectly good phone, and have a good experience with a Canadian company at the same time.read more

Lillian Goncalves

01:32 07 Mar 19

Super easy to use. Got more money for my phone then they originally quoted me because it was determined that my phone was in better condition. Highly recommend this app and this company. Totally hassle freeread more

Chloe

17:10 06 Mar 19

I've bought a phone from Orchard three years ago and it worked amazingly. It actually still works! I've wanted to change it, got a new one and I'm incredibly satisfied with this new phone as well. Fast shipping, amazing customer service, reliable company and trustworthy products. Used phones, but if I didn't know, I'd thought they were brand new.read more

Joshua Reitzel

00:19 19 Jan 19

I bought an iPhone 6s in very good condition and just got the phone in the mail. It is in amazing condition physically and feels very snappy when browsing through apps. The battery is at 82% which is good but I would have expected a bit better. Customer service is fantastic and really friendly. Dylan, if you're reading this, you should know you're awesome! Overall great experience. Thank you so much Orchard for the great new phone!read more

Stuart Campbell

21:26 14 Jan 19

Downloaded the APP and followed the easy to use steps to verify the estimated value of the iPhone. Received a 3 competitive offers depending on how quickly I wanted to get payment. within a few days was provided shipping label and box. Packaged and send into Orchard. Received payment as promised. Will use this service again and would highly recommend to any one looking to sell a phone.read more

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