Articles Archives – Orchard

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Orchard

4.9

Dennis .

02:33 15 Mar 20

After making 4 formal complaints to this company and asking to stop sending unauthorized promotional emails, they are continuing to do so without my consent. It's interesting that they respond to public reviews but could care less when you contact them privately. I would not recommend Orchard.read more

Erin McGuire

02:06 24 Feb 20

I'm not usually a review-leaver, but the customer service I've experienced from multiple reps (Tramy and Elizabeth, especially) has been so excellent I'm compelled to make my feelings public. They were attentive, helpful, and genuinely concerned that I should have a good experience with my phone. Service like this is a rarity these days. Highly recommended.read more

Dieter Smythe

21:09 14 Feb 20

I have used the services of Orchard labs on at least 4 occasions. The process was very easy and I received a very fair & surprising payments even for phones with broken screens. Highly recommended for anyone looking to sell their used phones. Their customer service is 1st rate & they send you the box and shipping label once they agree to purchase. In some cases I received more than the quoted price once they received. You will not be disappointed.read more

Rachel

21:45 11 Feb 20

Bought an iPhone 8, which arrived in like new condition and I am very impressed with the buying experience overall. I like to buy things used, but this can be risky with tech because it's a lot of money for something that doesn't come with any warranties or quality guarantees. Orchard was the perfect solution for me because I felt completely protected as a buyer. I was also really happy with their customer service. They sent enough follow-up emails post-purchase that I felt like I knew what was going on and comfortable reaching out if I had any questions, but not so many emails that it got annoying. I definitely plan on using Orchard again!read more

darlene nevery

19:30 06 Feb 20

Wow! talk about excellent Customer Service. You don't see that anymore these days. (actually caring about a Customer) Elizabeth went above and beyond. I needed a phone quickly & she delivered! Other company's should copy their "service" model because it works. I highly recommend purchasing items from Orchard. Thank you!read more

Taylor Ward

17:31 03 Feb 20

Orchard was a great way to sell my used iPhone. I downloaded the app and received my quote with ease. Then, after shipping my phone to Orchard, they reassessed my phone and increased the appraised value because it was in better condition than they imagined... score! It was sold faster than they had estimated so I received my payment quickly. I'd use Orchard again!read more

toronto ak

02:44 29 Jan 20

Great place to sell your old phone! I downloaded the app and everything went very smooth. They even gave me more money than expected! I highly recommend it.read more

Cristina Bevilacqua

19:08 10 Jan 20

10/10 would recommend selling your phone through Orchard! I've always been a little nervous to sell my phone on my own, so being able to do it through a trusted company has been such a game changer. Orchard provides impeccable customer service as well, which helped me feel extra comfortable working with them. Had an amazing experience!read more

Doris Spindel

04:06 03 Jan 20

This is the second time I bought a used cell phone through Orchard. The phone was in excellent condition and it was shipped quickly. They provide an excellent Customer Service. I personally recommend them.read more

Jason M

13:36 31 Dec 19

I heard about Orchard through some (nerd) friends of mine which is usually a good sign. From the purchase to the pick-up, it was a smooth process. Happy to add to the many recommendations.read more

XC Ski

14:52 09 Dec 19

An iPhone 8 (Like New) was just purchased (12/19). It is the 4th iPhone I have purchased for my myself/family members through Orchard over the last few 4 years. All Phones purchased by me were LIKE NEW condition and appeared unblemished as advertised on their site. I have never had a problem with either the phones or the purchasing process through Orchard. Timely delivery & all phones were as advertised and worked perfectly. I recommend this company as an option if you are in the market for an Used iPhone.read more

Kasia Chodyka

13:31 04 Dec 19

Great experience! Reasonably priced phones and delivery was very quick-only 2 days. I bought an IPhone which arrived just as it was described, in great shape, looks like new. I am now also selling my old iPhone through them, which has also been an easy process. They send the box and shipping label, and you just drop it off at the post office. Definitely a great alternative to outrageous pricing at the big telecoms.read more

Eshita Zahan

01:41 27 Nov 19

I bought two phones with Orchard and they are excellent. Customer service is exceptional. Phones are way better than I expected. And shipping is so fast for Toronto. Will consider selling to Orchard in the future and would recommend to everyone!read more

Michael Cortez

16:52 26 Nov 19

I've dealt with Orchard in both buying and selling used phones for the past two years. It's reaffirmed my initial impression in that Orchard as a company is as reputable and trusted as it gets in the handling and selling of high quality used phones. I wouldn't go anywhere else as their standards are high. All of the phones I've received are authentic, look great and function well. Receiving a stolen or blacklisted phone is the last thing on my mind because frankly they don't exist on the website.read more

Doug Marr

15:20 20 Nov 19

I just completed my second selling transaction with Orchard and I’m delighted to report that it was as seamless and professionally executed as the first. This company does was it says promptly, courteously and with a smile on its face. Add in the fact that I realized SIGNIFICANTLY more money on the sale of my iPhone 10 than I was offered by other companies in this business (including Apple) and you have the perfect trade-in package. I will not hesitate to use this Canadian company again.read more

Jay Holbrook

18:54 16 Nov 19

Very happy with Orchard. The phone we order was described as "like new" and the phone we received was exactly that. Not one mark or scratch on it. Customer service is excellent. One thing to note if you require a charger for your phone - make sure you tick off that option in your purchase.read more

Valerie Paetz

14:27 10 Nov 19

Very impressed with this company’s pricing, quality of product and service. They have diligently helped me to resolve an issue with a phone I bought from them in September. I would highly recommend this company, their product and most especially their service and commitment to customer satisfaction.read more

Alan Tremblay

00:17 08 Nov 19

Living in a smaller town I knew that it would be time consuming to try and sell a higher end phone and receive a good price locally. Orchard solved this problem for me, offering a price which was probably higher than I could have received locally and without the hassle and risk of dealing with private buyers. In fact their valuation of the phone was higher than the initial online quote, after they inspected the phone and determined the condition was better than what I had stated. I was paid promptly after the sale period. Overall, my experience with Orchard was excellent and I would not hesitate recommending them to others.read more

iantolove .

01:51 09 Oct 19

I ordered an iPhone from them online and it had an issue when it arrived. I called and they were so lovely, helpful and accommodating. I was so pleased with their customer service that I legitimately can't wait to recommend them when someone I know needs a new(ish) phone!read more

Andrew Chang

21:57 24 Sep 19

Amazing experience as customer service is key. You never know how things will go at times until you deal with customer service if things don't go as planned. First phone didn't work well, they replaced it, second had to be sent back also and I got a refund. They did everything they could to make it right. Three times the charm, ordered another and it is working properly for me. It might have taken longer then expected but in the end I got a great phone for a great price. I was also surprised how the "very good" phone I received looked almost new. I am very impressed with the rating and quality of their phone inventory. I would definitely buy from again and recommend especially knowing that if you are not satisfied for any reason, they are happily willing to work with you and are courteous treating you with respect. Amazing prices, customer service and staff! Thanks Orchard!read more

Shannon Srivastava

14:08 19 Sep 19

I've used orchard several times now, both to sell and buy, and I've never been disappointed. They check their phones really well before selling them to you, and are in very good working condition. Definitely recommend!read more

Corinne Gray

18:41 07 Sep 19

We have purchased phones from Orchard at least twice now. The process is super quick and super easy. The service has been excellent each time. Highly recommend Orchard!!read more

Allison Connors

12:30 01 Sep 19

Great service. Suddenly needed a new phone and found Orchard through a google search. Quick, easy ordering with lots of options. Got my new phone really quickly, it works perfectly and looks brand new. Very pleased!read more

Cheryl Dunkerton

13:07 30 Aug 19

Very impressed. The phone arrived promptly, was carefully packaged, was exactly (actually even better) than described and I am very happy with it. Thank you again for excellent, efficient, customer service. I won't hesitate to recommend Orchard to my friends!read more

Matthew Himes

19:11 22 Aug 19

This was the smoothest and easiest way I could have imagined selling my phone. Once I received the box to mail it in, I actually forgot to send it for about a month. Orchard was very courteous and only adjusted the sale price ever so slightly. Got my $$ without issue!! HIGHLY RECOMMEND!!read more

Ken Kukkonen

23:29 16 Aug 19

IPhone X was described as “like new”, and it was exactly like that. Very impressed. Fair price, good service - about all you could ask for.read more

Hidenobu Okawa

15:32 11 Aug 19

Thank you so much, Orchard!! I am so happy with their services and my iPhone that I bought from them. They replied to my answers very quickly when I emailed them every time. I picked up my phone at their office where was easy to find, and they were so kind. My phone works perfectly and looks exactly like new!! Highly recommend!!read more

Don Belyea

16:27 07 Aug 19

Fantastic phones, in the condition they state they are in. Great staff that are super friendly. I’ve used Orchard a few times, and have been fully satisfied all along. Don’t get sucked into a higher monthly rate at your cell provider with the lure of a shiny phone - buy your own here and take it where you want! Their new space is conveniently located - pretty central downtown :)read more

Beth Cally

22:00 20 Jul 19

I would highly recommend going through Orchard if you are considering buying a used phone. Their in-store and online purchasing processes are both easy and efficient. I have found the product descriptions on the Orchard website to be accurate, and the prices to be very reasonable. Although the condition of each phone varies, the overall quality exceeds expectations.read more

Brian Capitao

17:30 19 Jul 19

Fantastic service. I was looking to order a refurbished iPhone and found most companies only ship to the US. I was pleased to find a Canadian company that served my needs. Their prices are fair and the product was exactly as advertised. I order an iPhone 7 and the phone looked like new. Shipping came in 2 days. Will definitely recommend to friends who are in the market for a new iPhone.read more

Lydia Wilks

01:21 19 Jul 19

I thought buying a new phone would be super frustrating, but discovering Orchard made it the easiest thing in the world. Instead of having to choose between the three (super expensive and not ideal in any sense) newest iPhones that Apple carries, I could choose an older (and more affordable!) model that fit my preferences perfectly. Such a simple and painless experience! I'm really satisfied with my new phone, and impressed by how quick and easy Orchard made the process of acquiring it.read more

Cara Hamstra

14:42 09 Jul 19

For the most part, we had a very good experience with Orchard. The customer service was quick to reply, while friendly and professional. The iPhone 6 we ordered works great so far, and is "as new", just as described. We received free and fast shipping. The only issue we had was that we ordered a SIM card with our phone, and even though it said it was in the box, it was no where to be found. It just so happened it was the day before our weekend vacation, and we were hoping to use the phone, so instead of asking for another one, we just went to a phone store and picked one up. When I emailed Orchard for a refund, they were incredibly quick to respond, apologize, notify the shipping department and refund our card. We are still very happy with our purchase, and understand that we're all human and make mistakes, and they reacted to it very well :)read more

Khadijah Ali

16:40 08 Jul 19

I bought an IPhone from Orchard last week and the process was extremely smooth and easy. The phone was shipped to me within 3 days, and the Orchard team kept me updated on its shipping. The phone came in perfect condition, and even had the screen protected already applied. It is now working in great condition and I have had a very good experience with Orchard! I would use this again!read more

Brandon Yamada

16:46 14 Jun 19

Selling my iPhone 6s plus was a breeze! They paid me the day they promised to and got the payment right away. Was a great experience and makes selling my iPhone really easy. I am happy that it went to a new home and since I always take care of my devices it was sold as 'like new'. Thanks Orchard! My only suggestion you consider adding Google Pixel phones (so i can always sell my current one later!)read more

al mils

14:48 14 Jun 19

I was nervous about getting a used phone, but I took a chance and tried Orchard. I got a phone described as "Good condition", and to my surprise it was in great condition! I've had the phone for a month and a little and so far its working great, no complaints at all. The Orchard team also has great customer service and even followed up with me to see how I was liking the phone I bought. Rest assured that with Orchard you can get a good, cheap phone. Thanks Orchard will recommend 1000%read more

Allan Lux

21:16 04 Jun 19

I bought a used phone from Dylan and had some questions about the battery health. The follow up and customer service from Dylan and two of his team members was exemplary. You can tell they are all obsessed with doing it right. If you want to buy a used phone and have peace-of-mind, I highly recommend this company.read more

Wil

11:53 02 Jun 19

Selling my phone on Orchard took all of 5 minutes of effort. I've bought an iPhone and sold 2 iPhones on Orchard and couldn't be happier. I actually received more money than initially quoted because both the phones I sold were in better condition than what they expected. I will continue to use their services.read more

Krista Lalonde

23:21 27 May 19

I sold my phone with them. The entire experience was fantastic and very smooth and easy. I would definitely use their services again. The checks on the phones are detailed so I would definitely consider buying one as well.read more

Jere Brooks

17:08 21 May 19

This is my third Orchard phone and I'm so happy with the complete experience! The quality is as promised on the web site and the customer service and follow up are amazing and thorough. I always get the extended warranty and it's worth it. My old phone had battery problems and it was diagnosed and replaced at zero additional cost and with zero hassle even after months of use. I tell everyone I know in the market for a phone to try Orchard first.read more

beverley vincent

15:19 04 May 19

What a fabulous experience ....the whole process from choosing a phone, ordering and receiving it was a breeze. Plus I got a follow up email to make sure everything was okay and an offer of help if needed. I would say this has been the best customer service I have received in a very long time . Will definitely recommend Orchard to friends and family . Keep up the good work it is appreciated !!read more

Justin Dewey

15:14 02 Apr 19

This company was great, and bought my phone for a very fair price. They had great customer service, and fulfilled the full amount they quoted me. If you have an old phone that you don't use, Orchard will offer you a very fair price for it.read more

Tierney Smith

23:12 23 Mar 19

I bought a phone a bit over a year ago from Orchard. I was very happy with the experience and product, and would highly recommend it. Initially, when I got my phone the only issue I had with it - albeit a big one -was the battery life, it was unable to retain a charge beyond a few hours. Orchard support was very responsive and suggested some things I could try to troubleshoot the issue. When that didn't work, they offered me a few options; I decided to swap my phone for another of the same model and condition. The new phone has been fine ever since. One thing I was unsure about was the condition of the phone based on the ratings they provide, but it's been fine. My first phone (rated as "good" condition, their lowest rating) had a light scratch on the screen but you would only notice if looking for it specifically, I didn't find it got in the way of my experience at all. My new phone might have a scratch on the back but I can't even remember anymore as it's covered up by a case. I was initially nervous about buying a used phone, but it's been a great experience and I would do it again. I appreciated being able to take a more environmentally friendly option of buying used, save some money while getting a perfectly good phone, and have a good experience with a Canadian company at the same time.read more

Lillian Goncalves

01:32 07 Mar 19

Super easy to use. Got more money for my phone then they originally quoted me because it was determined that my phone was in better condition. Highly recommend this app and this company. Totally hassle freeread more

Chloe

17:10 06 Mar 19

I've bought a phone from Orchard three years ago and it worked amazingly. It actually still works! I've wanted to change it, got a new one and I'm incredibly satisfied with this new phone as well. Fast shipping, amazing customer service, reliable company and trustworthy products. Used phones, but if I didn't know, I'd thought they were brand new.read more

Joshua Reitzel

00:19 19 Jan 19

I bought an iPhone 6s in very good condition and just got the phone in the mail. It is in amazing condition physically and feels very snappy when browsing through apps. The battery is at 82% which is good but I would have expected a bit better. Customer service is fantastic and really friendly. Dylan, if you're reading this, you should know you're awesome! Overall great experience. Thank you so much Orchard for the great new phone!read more

Stuart Campbell

21:26 14 Jan 19

Downloaded the APP and followed the easy to use steps to verify the estimated value of the iPhone. Received a 3 competitive offers depending on how quickly I wanted to get payment. within a few days was provided shipping label and box. Packaged and send into Orchard. Received payment as promised. Will use this service again and would highly recommend to any one looking to sell a phone.read more

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